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4 Messages
Returning DIRECTV equipment
I called in to cancel my DIRECTV account a few weeks ago. The cancelation date was set for the day after my billing cycle. I was told by the rep on the phone (who helped me cancel my service) that I should be expecting a box to send back the equipment once the cancellation is completed. I have yet to receive a box, however today I did receive an email acknowledging that my account has been canceled followed by another email instructing me to return my equipment to my local FedEx store. My service was installed sometime in 2016 and I received the following equipment:
- 1 Genie HD DVR (Model # is HR44-200)
- 2 Genie Mini Clients (Model # is C41W-100)
- 1 Wireless Video Bridge (Model # is WVBR0-25)
- 1 Power Inserter (Model # is PI21R3-16)
- A splitter (Model # is MSPLIT4R1-03)
- 3 remotes
All of the equipment mentioned above (with the exception of the remotes) have serial numbers. The email I received states that I should return the 2 Genie Mini Clients (C41W-100) to the FedEx store. It does not mention any other the other pieces of equipment in my possession that I received during the DIRECTV install. What do I do with the rest of the equipment? Will I still be receiving a box to ship them back? Or do I have to contact DIRECTV and let them know that I still have it? I've read on here that some equipment may be non-returnable. Does that situation pertain to my equipment? I don't want to be charged for the equipment.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
A return box (the old process) is only sent if over 10 miles away from a participating shipping location.
Only receiver/client boxes get sent back. The remotes, WVB, splitter, etc. you own upon install.
I would try returning the Genie and all Mini Genies to be safe. They 'might' no longer be returnable models.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Oh and make sure to keep receipt for any boxes the shipper does take.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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krissirk
New Member
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4 Messages
4 years ago
I appreciate the reply. Do you know if they'll acknowledge receiving the Genie HD DVR (HR44-200) if I send it back even though they didn't ask for it? I don't want to end up in a situation where I send it back and it gets lost because the equipment wasn't requested in the email and therefore the serial number wasn't scanned and marked as received and then later they end up requesting it.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Traditionally there isn't a return acknowledgement. Only if they don't get back a returnable model does notice sent out.
Sometimes the shipper can still scan a recent model, so will provide receipt that they have possession of it. I would hold onto that for at least 6 months, per shipping delays as well as slow processing in the warehouse since the pandemic.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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krissirk
New Member
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4 Messages
4 years ago
So to confirm, you're suggesting that I send back all three boxes in case the HR44-200 box requires return? And to cover myself for future disputes, you're suggesting that the FedEx rep should give me a receipt labeled with serial numbers indicating that I returned the boxes to the shipping center. Will FedEx still ship the HR44-200 box for me even though it wasn't requested in the email?
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
The receipt is the proof you returned it.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Yes that is to cover yourself. Plus saves you a separate task of recycling the receiver yourself. If they don't take it, then just remove access card and dispose of like you would a credit card before recycling the box.
They do a mass shipment, not individual per customer. That is why the shipper takes the equipment with no shipping box.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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krissirk
New Member
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4 Messages
4 years ago
Okay sounds good. I appreciate the advice!
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
Keep the access card for a month or two to see if DTV sends an envelope to return it if they will not take the HR44.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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