Contributor
Returning old Directv equipment
I received a new Genie after the old one malfunctioned. I received instructions for returning the equipment but I do not have a UPS or FEDEX store near me. I did not receive a return label in the new equipment box. I need a link to print a label so that I can use USPS.
Juniper
ACE - Expert
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22.9K Messages
6 years ago
Is that Genie the HR34? If so it is non-returnable. Otherwise the return box should have had a return label (such as under the original shipping label) if you are over 10 miles from a participating shipper.
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For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
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toliver3
Contributor
6 years ago
Thanks for your response. This is not the HR34. I do not see a return label anywhere in or on the package. AT&T indicates that there is a Fedex location near me, but it's not a Fedex store just a shipping office that does not accept returns without a label. They indicate that I must have access to a store typically found in a mall or similar to just drop off the equipment without packaging or a label.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
Call DirecTV and request a prepaid return kit since you are over 10 miles from a participating shipper.
Though just to be sure: If that "Genie" is actually a Mini Genie Client (C31) that is also non-returnable. All other "Genie" models are returnable, it was just the 1st generation Genie and Mini Genie that are not.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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