New Member
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5 Messages
SCAM from DIRECT TV trying to collect money from me 4 years later.. no contact til now by mail or otherwise should of stuck with DISH
I received a call from someone I thought was a scam call saying I owed attnt/direct tv. I receive a call from collection agency 4 years after I turn off service saying I owe the following... so I called direct tv directly because I never received any call or mail saying this.. even now nothing!!
$320 breaking contract (broke contract cause the service did not work properly, EVER-when they installed the guy said he may have to come rewire everything because it is old-they never did)
$204.51 for non-payment.. Last bill they say..(I paid balance on day I ended service and then never received another thing from them in mail or any call til today)-besides they shut off service immediately for non-payment, the bill doesn't just continue to add up -my bill was only around 70 month at most(I am on SSI-cant afford these kind of charges they are doing)- these are (Edited per community guidelines) charges-I had auto pay til I shut off services on oct 4, 2019-in addition to that they stated they would take off certain amount that I can't remember now for the trouble and bad service and that is why it was 0 owed by the time I got off the phone. they apologized and said as long as I send in the equipment there would be no more charges!
there was also a charge for not returning equipment ( I returned the equipment that week!!- he said he took that charge off but if he can do that, than why cant he access the other stuff-it makes no sense!!)
I would still have direct tv if I could watch a program without it cutting off all the time. but now they want to hit me with all these bills 4 years later.. why not do all this when it was first shut off, they never told me this when I was shutting it off! Again, I have never recieved anything in the mail and no phone calls saying I owe anything or this would of been resolved with a phone call and fresh memories of everything that transpired.. but now it is with collections company???
Dates:
01/19-10/4/19
Service was not working properly and had to cancel early.
Service records dates:
Feb 18th,2019-no power on, tried hard reset, still problems for months with freezing
Aug 3,2019-frozen, resolution, freezing up all the time, couldn't even get some of the channels I paid for
oct. 4th, 20
19 kept having problems that got worse and worse so I called on oct 4th and canceled
I called and direct tv says that direct tv can do nothing because it has been turned over to collection-again until now I have never heard anything from them.. letter or otherwise!!
Juniper
ACE - Expert
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22.8K Messages
2 years ago
@ibixby2012
Yes there have been errors with returns since AT&T acquired DirecTV. They changed the return process to bulk shipping, and it seems there were delays from that. And when the pandemic happened it only served to make it a bit worse. But an error and issues to resolve doesn't make it a scam.
It sounds like the new co-owner may be updating return procedures (similar to how it was before AT&T acquired DirecTV). Hopefully whatever changes they are making will prevent (or at least minimize) any such errors in the future.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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oqirue62
3 Messages
1 year ago
Do members with Ace on their name sell direct tv services? Sorry for bumping an old post. Just realized how old it was.
(edited)
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
@oqirue62
No, ACEs are customers like you.
Here is a full description: https://forums.directv.com/page/FAQ-Learn-About-ACE
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.8K Messages
1 year ago
@oqirue62
Sorry no, we don't sell DirecTV. We are simply other customers who based on our experience and accurate guidance provided in the forum have been recognized with the "ACE" tag as a reliable source of guidance and information.
For those looking to get DirecTV I would either call them or check the option on the website. Personally I would avoid any 'store' or door-to-door salesman (anything in-person) as those are 3rd party Authorized Dealers, which at best their knowledge is lacking and at worst will say anything to make a sale. Even AT&T stores are not employees of DirecTV so function similar to a 3rd party seller as once ordered they have no further part of your DirecTV service and account.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tvan9250
New Member
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13 Messages
8 months ago
Scam! I just got a call from someone stating she was from Direct TV and I was delinquent on two months payment & if I did not give her my credit/debit card number to bring my account up to date she was going to have my service disconnected! I'm on auto bill/payment & my last payment was less than 10 days ago and of course it cleared. I told her this. She said something in some langue and hung up on me. I called Directv & was told it was a scam that they have had several calls on the same subject.
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Juniper
ACE - Expert
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22.8K Messages
8 months ago
@Tvan9250
Yes that person used a scare tactic to try and get you to give sensitive info. They pretend to be from DirecTV or elsewhere. In the future I would suggest not confirming/denying anything (to avoid them having info to use in the future) and hang up then call the company by their official number.
As this is completely different from the OP's issue about disputing a bill they were unaware of (and their following tantrum and lies), from a couple years ago, it has been requested to be closed to avoid any confusion. If you need help or other guidance, please start a fresh thread.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21K Messages
8 months ago
They don't just pretend they are from DTV they also impersonate the IRS and Utility companies.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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