New Member
Technician scheduled
I would like to know about technician not showing to appointment, especially after receiving a text stating that they would be running a little behind time?
New Member
I would like to know about technician not showing to appointment, especially after receiving a text stating that they would be running a little behind time?
Constructive
Employee
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34K Messages
5 years ago
you would need to call directv
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
Techs everywhere are struggling keeping appointments on time. Covid has short staffed them, plus slowing things down for any protections they must take.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Sure thing, @Rob1966.
We are happy to get to the bottom of your missed technician appointment. In order to proceed please provide us with the following information.
Thank you, we hope to hear from you soon!
Ariel, AT&T Community Specialist
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Constructive
Employee
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34K Messages
5 years ago
@Juniper here we go again
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@ATTHelp
Pardon Ariel, but thread is not private. This is happening too often and is a concern. Perhaps there is a Roo who could help with this, be they from Hundred Acre Wood or not...
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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