This location is not authorized

We have had DirectTV service with a Genie HR54 and multiple mini's C41-700, C51-500, C61-100, C41-500 and has been working fine. A few days ago trying to play, pause, ffwd, rwd, from a mini while watching saved shows on the Genie was very unresponsive. Then we started getting the "This location is not authorized" on the mini's. I followed advice I found on the forums to reset the Genie with the red button which helped, but then it came back again last night. It went away after restarting the mini with the red button, then later the live video on minis just hung. I came and looked at the Genie and it was on a blue screen saying downloading program data or something (sorry didn't write that one down) I left it for 20 minutes and no change so hit the red button on the Genie again which resolved the problems. Last night I did the Equipment reset and refresh from the ufix.att.com site which said Equipment refresh complete. But then this morning one mini gave the error, and when I looked at the whole home settings screen on the genie it says Not Available for the mini having the problem right now, and Not Connected for the other mini's. Just wondering if this sounds like the Genie may be going bad, or ??

On reddit I got the recommendation: When you reset the genie (red button), as soon as the blue light comes on use the remote to enter code 02468. Then call att requesting authorizations (a tech may have the number).

Does that sound like it will help?

I tried to post on this forum last night but it would not work, and today I realized it won't work from my Chrome browser, had to use Edge...