New Member
Unable to watch recordings on H24-700 or use the whole house DVR with this receiver.
First of all, yes I rebooted everything including the HR44.
The DVR functions on the H24 do work for about 24 hours after the reboot.
Made new cables (yes I have the proper equipment to do this) and even had DirecTV swap-out the receiver. Both receivers did the same thing. Moved them around to different drops in the house to no avail.
Any ideas?
Is there a way to force a software update?
shannon02
ACE - Expert
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21K Messages
4 years ago
We never recommend forcing a software update as you can download beta testing software that can brick you receivers and in most cases you will download the same version you already have.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
Forget trying to download new software, there isn't any.
First, understand the H24 does not have a disk drive so it does not have any recordings of its own. All recordings come from the HR24. So go into the Hr24 settings and set up whole home again. Then do the same in the H24. That should solve the problem.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
@TexasBrit
They have the HR44, not the HR24. Since the 2nd generation Genie and newer function on the newer GUI/software might there be a conflict with Whole Home? I occasionally see mention of it disconnecting when people have equipment that mixes the old and new generation software.
And I do believe they understand the H24 doesn't have recordings of their own. The issue is the access to Whole Home DVR stops working, they reboot everything and it works for about a day and then stops again.
Though I am curious what they mean by "made new cables".
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For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
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(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jkanis
New Member
4 years ago
We have both a HR44, a few C41s and a H24-100. SWM-8
HR44 and C41's working fine.
New patch cable means a new short length of cable cut from the spool with new connectors from wall to receiver.
Yes we understand completely that the H24 does not have a hard-drive. That is not the issue.
I think there is an issue with the newer GUI/software vs. the GUI/software on the H24s.
Today did a reboot and the WH-DVR didn't work after the reboot on the H24.
(edited)
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
If it is an issue with new generation software going forward syncing with the legacy software, then that is unfortunate. It would only resolve if they ever release a fix for it, if ever. All receivers prior to the HR44 stay on the legacy software.
I keep hoping they will come out with a new generation of HDDVRs that are SWM-only and work on the new software, but to date nothing has been said so this may just be a fleeting hope.
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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
mea culpa on the HR24 vs HR44. I was responding to multiple threads and got them confused.
I would be surprised if new HR44 software was not compatible with the H24. If that were the case I would have expected many more reports.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Being the software then seeing more reports would be expected. However I have only seen this issue mentioned with HR44 and newer, not with the HR34 or even non-Genie setups with Whole Home DVR. If not software then it is strange that it seems to be localized to setups with those newer models.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
The HR34 uses the "old" software I believe
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Yes the HR34 uses the legacy software with HR44 being the oldest on the new one. That is why I mentioned it as I find it strange that the reports I have seen in recent months on the forum are only with HR44 and newer yet not widespread enough to point to it being a software issue. So it is a bit of a headscratcher.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Classicdirec
New Member
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22 Messages
3 years ago
Do you have any kind of deca or whole home adapter? If so make sure it is plugged in if not plug it in and make sure the eithernet is going to your router and coax for DIRECTV system is going to the deca
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