Urgent Info Ch 90

How to get rid of blue banner at bottom of the screen:  "URGENT INFO: CH 90" - it's blocking Closed Captioning and I'm hearing impaired and cannot watch any shows now without CC.

This just started popping up recently - it's a marketing thing to upgrade, which I don't want,and we can't get it to go away.

We've tried going thru the Menu, turn off/on, Reset - nothing works.

Whose brilliant idea was this?  Do they know it blocks Closed Captioning?

How old is your DirecTV equipment? This message typically appears on accounts with older equipment that needs to be replaced in order to continue receiving all of your channels. It's a free replacement program. 

@pegifoulk 

This message should show if you have legacy equipment that is shutting down. If this is the case then you call DirecTV for a complimentary MPEG swap (do NOT say "upgrade").

What are the models of each box you have?

I heard there is a dedicated number provided on the messaging to those remaining with SD equipment.  No additional cost and no new term commitment.  Make the call and discuss the options for you.

Thanks. I did call that is the issue. However I was told by a gentleman in the retention department tell me that the equipment is free but there will be a monthly charge of 13.99

The $10 HD service (assuming you don't already have it) should be credited monthly.

Most common MPEG swap is to a Genie setup. This adds in $10 DVR and $3 Whole Home DVR. That would be $13 together, not $13.99. HD non-DVRs that would be a more straight swap to SD non-DVRs are pretty much out of stock as not made anymore (except for perhaps H25).

But again, what are the models of each box you have? Some setups there are specific things to be aware of with the change.