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Tutor

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5 Messages

Saturday, December 24th, 2011 4:29 AM

Waiting to Download

I have read the post, Waiting to Download.  I have had the downloads  in the que for several hours.  I checked to see if they are VOD and they are not.  Are there any other reasons the shows will not download.  I have reset the Nomad, uninstalled the app and reinstalled and restarted my computer.  I drive truck and was so excited to find this device, but so far I have not had any luck. 

Tutor

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5 Messages

13 years ago

I had several programs in the que.  The download status bar moved to about the 1/4 then stops.  I let it sit over night and the status bar never moved.  I cleared the que and started only one program.  Still did not download.  Does this thing work for any one?

I should also say that I have DSL at 25Mbps.

Expert

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20.7K Messages

13 years ago

I'd guess that you have the Nomad software on a laptop.  If true, try temporarily connecting the laptop to your router with an Ethernet cable as a test.  Be sure to disable the wireless.

Tutor

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5 Messages

13 years ago

Ok.  I tried connecting the router to the computer via Ethernet cable.  Still no download.  Now what?

Mentor

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91 Messages

13 years ago

Is it failing in e preparing stage or the download stage? It is a two step process, the moves it to the nomad and the second is e download to your client. Knowing which stage is failing will help narrow the problem.

Also, what is your network configuration? I have seen posts with users having issues with the wireless cck adapte

Tutor

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5 Messages

13 years ago

  I had gone into my settings and allowed the Nomad through the firewall.  That did not work.  I read a post by  kfirst's, it explains that you have to turn off the firewall then power down.  Then restart the Nomad app.  I did that and now every thing works great.

Mentor

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91 Messages

13 years ago

Good catch. What kind of router do you have?

Tutor

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5 Messages

13 years ago

I have an Actiontec Q1000

Tutor

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6 Messages

13 years ago

None of the suggestions mentioned above have resolved this issue for me, nor have 3 calls to tech support. Works fine on my iPad (using the iPhone app), so it would seem likely that it would be a firewall issue on my PC. But I've added rules to my firewall and still no luck. Even disabling my firewall completely (and rebooting as was suggested above) have not resolved the issue. This is nuts!

Mentor

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91 Messages

13 years ago

How about antivirus? Download does not work with avast antivirus

Tutor

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6 Messages

13 years ago

I don't use Avast, but yes, I tried disabling my antivirus software as well. Although frankly, I'm sick of companies asking that you disable all security tools to be able to use their products.

Mentor

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91 Messages

13 years ago

One more question, are you using wiresless? If so can you try a wired connection?

Tutor

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6 Messages

13 years ago

Not that it should matter, but I've tried both. If the problem was the network connection, I wouldn't be able to see what's on my Nomad, right? But I can. I am able to communicate with the Nomad to prepare programs for download, and it knows the file is on the Nomad, prepared, and ready to download. It just never actually begins the download.

Mentor

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91 Messages

13 years ago

That's right, however I believe that there is some dependency on the network quality for the download. On a wired network, this wouldnt be the problem. Which antivirus program are you using? I saw some others in the DBS forum that may interfere

Tutor

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6 Messages

13 years ago

Norton 360 Premier.

 

If it's a network quality issue, there is still the possibility that could explain what I'm seeing, since the Nomad is on a bridged segment. I don't have enough wired ports on my current router to connect the Nomad, so it's in another room (on the same segment as my DVR). I was going to order an 8-port Gigabit switch this week anyway. Once it comes in, I'll move the Nomad and my laptop directly onto that switch and test again. Of course, then the Nomad will be on a different segment from my DVR. Will I then have shifted the problem from the Download stage to the Preparation stage?

Expert

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20.7K Messages

13 years ago

An Ethernet switch does not create it's own "segment" on a normal network, it simply creates additional connections to the router.  I have switches in for different locations with numerous devices attached to each and they all "see" each other as though on a single network.


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