What Has Happened To the AT&T Message Board Forums, Interface Needs Reform

@ATTTimCS @ATTHelp @litzdog911 @Juniper @TexasBrit1 @TexasBrit

5 months later, still a mess, one of the reasons I rarely visit anymore, is it by design from ATT to keep the noise levels and complaints down, anyway here is a copy of a post I just made in another thread:

One quick thing, Tim and ATT, we discussed this last year, is there any possible way you can reform this posting system, following threads is way more difficult, on the index page it read that the latest post was made by Nabukl, you scroll to the bottom of the thread and it is not there, you have to search through many different posts to find it, it really creates a barrier to getting informative information out to Directv viewers as I can imagine many people give up, rather than wading through all of the posts to find the one new one.

There is no way to immediately go to the latest post.

Update: OK, you click the date of the latest post and goes to it, that helps but here is where the problem lies, if there were 5 new posts since the last time you checked, you can quickly get to the latest post but you have no ability to find the other four as instead of a unified thread, in which the latest post has the post it is replying to in the body of the post, you have people responding to comments, so within the main thread, it is as if you have numerous sub threads, each comment goes to a specific comment and so on, it is completely off the rails.

In short, this system stinks.

Basically it goes like this

OP: My Directv HR Genie just blew up. Person A replies to my post, now instead of following a normal timeline of responses, if Person B responds to Person A, a sub thread is created, once enough people respond, it is as if you are creating an ever expanding decision tree, branches going off in different directions, in order to follow a busy thread, I would have to read through almost every comment every time I revisit to see if there are new comments attached to each sub thread comment.

It is a jigsaw puzzle that must be solved every single time in order to make sure you are reading every post.

Tim: I have to ask. Did anyone ever test this software before it was inflicted on an unsuspecting public?

Hi @TexasBrit. There was definitely testing done, but as with any launch, there are always going to be unforseen issues unfortunately. We are trying to minimize them as much as possible.

Thanks

Tim, AT&T Community Strategy

since the system won't even let me reply to your reply....

30 minutes of testing would have shown these issues.

Thanks @ATTTimCS , can you or the board moderator also look into why I'm getting email alerts sent to my personal email based on responses to my posts, I had all of these notifications turned off and either they removed the ability to do this or it has ceased to function but I can't find a way to stop this.

Update: OK, suddenly all of the notifications have appeared and they were turned on, I turned them off, hopefully that solves the problem.

Replying to individual posts is not available. Just the main topic or to the 1st reply of a thread. This makes the posts a bit unorganized.

Also only responding to the original post allows you to have space between paragraphs as later responses are shoved together.

Using the @ to mention someone specifically, you must type just about the entire name before the autofill finally suggests it. Would be nice to respond directly to a user instead of scrolling back up to make sure you spelled it correctly (especially with some of the more interesting user names).

At least I hope I am done receiving emails from the "forum bot" that was marking posts as "solutions" going back 2 or 3 years.

Sorry, it's an unacceptable mess....