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Which Genie can I add to my account?
I have three DirecTV receivers and I want to add a fourth. I called them and was told I could add another of the kind I have or change all of them to Genie Mini for a lower price.
I don’t like Genie because it has only one DVR.
I had to think about it so I called back the next day.
This time I was told that the only option was Genie Mini.
Since I got conflicting stories, can anyone tell me which is correct.
The receivers I have are HR21-700 and two HR24-500.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@Jim_in_CO
Let me clear this up as so much misdirection is going on (some unintentional it seems).
The Genie (HR34, HR44, HR54) does work with your existing HDDVRs. You do NOT have to replace anything with a Mini Genie Client. Adding one more TV total will add $7 to your monthly bill. If you don't already have the service, this will also add $3 for Whole Home DVR which allows all 4 of your HDDVRs to see the recording lists of the others.
The Genie-2 (HS17) is the one to stay away from. This forbids anything but Clients on the account which is what would replace all your boxes, which would be a downgrade.
So adding a Genie as your 4th TV and keeping your existing HDDVRs is fine. Just make sure to read the order confirmation to verify they ordered what you wanted.
Regular HDDVRs (latest model HR24) are becoming harder to get. They are non-returnable as they don't exclusively use the newer setup. You may still be able to upgrade to one, but this is a 2 tuner, 500GB HDDVR compared to the 5 tuner, 1TB of the Genie.
Whether you go with a regular HDDVR or Genie for the 4th TV, it will add a 24 month service agreement. Just absolutely do not get the Genie-2 (HS17) as that is the problem one.
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
DTV has made those models non returnable so they may be out of them, the HR24 is the last HDDVR made. DTV is now installing only the HS17 Genie2 and you will lose them as the account will only allow minis.
It is unknown if DTV has fixed the problem with their RC1 account system that wouldn't allow third party leased receivers to be activated.
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