My friend passed away his wife having hard time taking acct out of his name into hers and she showed death cert. customer service giving her run around not helping during this hard time for her! He used to take care of bills all time for family any suggestions

If someone dies, in order to cancel their account, is there a requirement for a death certificate?

I have done everything to resolve a billing an ongoing issue. I was first told to email AT&T billing department at ucpaymentclaims@att.com to provide proof of payment waited one week and never heard back from anyone. I called customer loyalty and was told I need to make a complaint through the

I received notification by email I had not paid my direct tv bill I have the proof from the  bank account that I did pay it I have the printed out payment information with the confirmation number.  It shows who was paid, the amount and the check number it has my name and my husband name please advis

We've had DTV for maybe two months, and the receiver in our bedroom continually misbehaves. I thought it was a problem with a weak power source, because I goofed with that and the receiver worked correctly for maybe a week, but I moved some furniture affecting the power cord, and the receiver is now

I canceled my account on 12/8. I received a final bill and it states that I will get an email with return instructions in 2-4 days. No email has arrived. I called and spoke with 4 agents and 2 supervisors over the last week and all say that I don't have to return the equipment but nobody can send w

I need to fax or email proof of payment. How do I do that?  This is getting ridiculous that there is not an easier way to do so.  I m complaining to the BBB when this is cleared up...if it ever gets cleared up! 

I'm the executor for Rick Angle's estate. His account number is [EDITED].  His phone number the account was based on was [EDITED}.  As executor, I continue to get a notice of a credit on his account.  I've requested that the refund be sent to me so as to include it in his estate's as

My wife passed away in August she was the primary account holder.  I have been trying to transfer/change responsibility. I contacted customer service and was told to take the Death Certificate to an AT&T store which I did and the rep. verified it.  I contacted customer service  again and was transfe

My husband died on April 8, 2019, after a difficult battle with cancer. I signed up for Directv account in November 2018 (he was too sick to sign up) and my own name. When I called today to cancel service (I actually don't watch TV), was told I must pay about $260 cancellation fee. If account was in

​Alorica is a criminal organization that contracts with Directv. Their number is 855-407-4768 (for now). They call people and pretend they are Directv employees and then attempt to scam people. If you refuse, you start getting text messages from their personal cell phones. One of them is 928-929-240

We signed up on X day. It was installed a few days later on day Y. Then we receive an email which I copied and posted relevant info below. We took the bait and redeemed the offer, yet were charged for the item. I have been calling and chatting with agents since receiving the first bill that it showe

Tuesday install MRV. Wednesday a HD DVR hard drive crashes. Saturday my second HD DVR crashes. Seems like a possible issue with the MRV. Systems is hard wired cat 5 e with gig switch and router.Any one else see this?

My in-laws have a combined billing account - DirecTV, internet and home phone. My father-in-law died, and my mother-in-law has continued to pay the bills.  She is now eligible and has qualified under the Affordable Connectivity Program (ACP) and Lifeline plans, under which she would recei

Mother-in-law passed away after being moved to an assisted living facility 2 weeks prior. AT&T instructed me to return Uverse and internet equipment and they would pro-rate the account. Once paid the account would go away. So what is the holdup? Her passcode passed away with her!! When I called cust

I get a white screen when I turn on my tv; the menu will come up and allow me to change channels after a while of being on it will show different things that are on hbo and other channels. I have tired resetting every reciver in the house swapping out cables changing cables and hdmi port, mine is th

Main receiver has stopped displaying TV signal. Goes through reset and upload and the just displays a red X and a 1 beneath it. Is it toast?

My mom passed away and I am trying to transfer service to my dad, I have talked to a million people and I have received no help. This is ridiculous of such a large company and during this time of mourning I have been on the phone for hours with nothing but people transferring me from person to perso

I moved and in the process my equipment was misplaced, within a month my uncle died followed by my mother a week later. Once settled i did find and returned but they say they will not waive the fees. What can i do because i had no intention of any of this happenening and certainly had no control ove

My husband died in March and I have been trying for months to change the billing name from him to me.  Have gone to AT&T stores with proof of id and death certificate to no avail.  There has to be a solution. Help!! Has anyone solved this?