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Glad it all worked for you. Keep in mind for future reference that these disconnect/reconnect resets must be done in the proper order. There is a logical reason for the order and willy nilly moves may well not accompolish the desired result. You m

dcd

commented

14 years ago

to the conversation:

Whole home stopped working? No changes to internet, cables, etc.

Hi there. The "main" DVR (HR24) is working fine, and is set up to be sharing just fine, etc. But our bedroom receiver suddenly seems to have become disconnected. It no longer shows the playlist, and the "main" DVR is showing no other devices. We have not changed our internet connections, cables, etc

Question

I'm just excited that someone has the solution to all the Customer Service problems. I anxiously await the outcome. "The suspense is terrible. I hope it lasts." - Willy Wonka

skeeterintexas

commented

12 years ago

to the conversation:

Wh is the UVerse tech support system so broken

Why is AT&T so functionally incompetent? AT&T can't seem to fix the root of the problem, only the symtons, taking well over a month to diagnose. The techs that came out were great people. They're just hampered by the functionally incompetent AT&T corporate structure. The CEO & upper management a

Question

I guess I do not understand your point. It is available for free, but you rather pay?I n general, offers come & go willy nilly, without rhyme or reason.

aviewer

commented

10 years ago

to the conversation:

On Demand Movie

So I searched on-demand for "Rushmore." I find the listing for "Rushmore." Amongst all the other info which comes with a movie listing, I see a line that says "Available until 1-15-15." Yay! So . . . where is the rental option ("$")? There doesn't seem to BE a rental option. WHY? I simply canno

Question

The community forum of other customers has no say over what channels are available. It’s negotiated between the networks and corporate. They just can’t add a channel all Willy nilly

Constructive

commented

4 years ago

to the conversation:

Grit

I was thinking that AT&T/Directv Community Forum should bring back the GRIT channel on 3 or 310. It was on before but replaced. Please bring it back. After all, we should get what we pay for.

Question

you need to sign up for the package that has is, channels cannot be added ala carte and cant be just added back into a different package all willy nilly, these packages are negotiated with the networks before hand

Constructive

commented

5 years ago

to the conversation:

Lost channel 206 this year not happy

Been paying same amount for may years through you guys and renewed last December not realizing channel 20⁶ was not included now I've been told I have to pay more to get deal this is ridiculous making rethink if I want to stay with you guys. Man I talked too was nice but at the end of the day I didn

Question

@skeeterintexas wrote: I'm just excited that someone has the solution to all the Customer Service problems. I anxiously await the outcome. "The suspense is terrible. I hope it lasts." - Willy Wonka I never

willchen

commented

12 years ago

to the conversation:

Wh is the UVerse tech support system so broken

Question

this happened to me too. in my case someone received advance notice of my cards coming to me, called or went online and had them reissued to a different address . When i received my cards,i couldnt activate them online, automated phone answer told m

crabbynotkaren

replied

5 years ago

to the conversation:

reward cards stolen

i never received my reward cards but called reward center and told they were activated and used. what should i do next, because this person is getting away with stealing my cards. can i at least get a copy of the transactions. and find out when they were activated. i am at a loss as to ehat to do ne

Question

Yes, we know that. We've had this DVR for a few years. This isn't an issue of us not knowing how to use it. Something is wrong with it. We have 75% or so of space left, and it's still deleting things willy nilly. Even shows that were recorded a few d

ninamagic

commented

10 years ago

to the conversation:

DVR deleted about 10 shows last night, and another 10 tonight

We had 35 shows recorded when we came back from a short vacation. We watched one and deleted it. The next night there were only 22 shows left. Plenty of space on the DVR - it was about 1/3 full. Then the next night, tonight, when we turned it on, there were only 9 shows left. Each night for two nigh

Question

Well, willy nilly! It's funny how it was on the channel network before and it was decided to be taken off. For some odd reason, the network and or corporate decided to take GRIT off of the air. It was on Channel 310 before, why not again? What was th

lclifton_jones0707

commented

4 years ago

to the conversation:

Grit

I was thinking that AT&T/Directv Community Forum should bring back the GRIT channel on 3 or 310. It was on before but replaced. Please bring it back. After all, we should get what we pay for.

Question

The willy nilly approach to resetting seldom produces the desired results. If you want it to be effective, you need to do it all, and in the correct order. Don't worry about losing anything, it's just a reset. First thing to try is resetting the DE

dcd

commented

14 years ago

to the conversation:

Can not watch shows on HD receiver from WHDVR

It has a diagnostic code 72-400 need dial tone. I dont have a landline and I have had Directv for two months no issues i have the Deca in the living room I did the reset on the hd receiver and unplugged the deca and I still have the problem. I didnt reset the WHDVR because i was not sure if i would

Question

Accepted Solution

Official Solution

No, it is a design limitation. Four streams can come into the house. These can be watched or recorded. Recordings get first choice. When there is not enough it will stop live watching. LIve cannot stop if you are watching a recording. Live cannot sto

aviewer

commented

10 years ago

to the conversation:

Control over stopping recordings on the DVR?

I have googled every combination of words for this situation I can find; I've found lots of great answers to other questions but not exactly this.My family has an older relative living with us and, try as I might, I cannot explain to him that he stops my recorded programs to watch live tv. He does i

Question

@ninamagic wrote: Yes, we know that. We've had this DVR for a few years. This isn't an issue of us not knowing how to use it. Something is wrong with it. We have 75% or so of space left, and it's still deleting things willy nilly. Even shows that wer

mibrnsurg

commented

10 years ago

to the conversation:

DVR deleted about 10 shows last night, and another 10 tonight

Question

Can confirm that this is not a scam.I signed up on this website and got an email that they needed to confirm my identity. I called the number on the email 1.844.763.3366 and they started saying I needed to get with their credit department and they wo

SimplyChad

commented

4 years ago

to the conversation:

Att-promotions.com is it a scam site?

Is att-promotions.com an authorized retailer or is it a scam site? It showed up as a green site as an add in my google search.

Question

Willy_1, Thanks for your thorough answer to my problem, as well as the suggestion for how to deal with it. As it turns out, I DO have more than four stored recordings – which I've since watched – so I'll delete them and start over. Thanks again.

shamalayan

replied

5 years ago

to the conversation:

Problem with pre-recorded movies not playing till the end

Pre-recorded movies cut out before the end, often just 5 mins before the end of the movie.

Question

I have had the same outrageous problem of unexpected DVR erasures. I have only had U-verse for less than 6 weeks now and it has erased all my recordings at least 5 times now. These are recordings that I have programmed to keep until I erase them, but

DrTim78

commented

6 years ago

to the conversation:

Recordings on DVR erased automatically

A week ago, I was watching TV, and it became staticy". I went to another TV, and it was the same. I turned on a recording and was watching it, but fell asleep. When I awoke, I wanted to continue the recorded program. When I went to my recorded programs, every recording was erased. I could not be

Question

Some of this is really not good advice to follow willy-nilly, especially for a single misbehaving app when the problem is likely something else entirely. If you are going to give this advice, you need to qualify it better so some unknowing person on

weq92f

commented

7 years ago

to the conversation:

iOS App remote control receivers

I can’t get my iPhone app to control the receivers and the troubleshooter did not help 🙂

Question

I do agree that AT&T billing is rather confusing. You almost have to be a math major to make sense of it all. There's a few big points to keep in mind: 1) There is a bill increase every January/February of about $5 to $7 each year, depending on what

baseballisback

commented

10 years ago

to the conversation:

Rebundled and got a bill much higher than it was supposed to be.

I rebundled in January because my old promotion was expiring. I was told that the new total price would be within about $10. I was paying $119. From what I heard today, there is actually a note on my account that says she told me it would be about $110, but I don't remember her saying that. The

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