Cannot Log In to U-verse App

AT&T can't or won't fix it.  They're trying to dump Uverse for DirectTV.  Spent 1 hour on phone with someone who could not adequately speak English and after resetting, rebooting, new password etc. etc. nothing was resolved. He said try again in 24 hours... several days later, it's the same error msg after entering the same ID & password that works fine on ATT.COM... why won't they just be honest with us???  Probably hanging the techs out to dry, they don't know either.

Hey @ATTHelp

Can you escalate this to someone who can fix this? Obviously no one at first level can fix this. They cannot understand why it won’t work either. 
@ATTDmitriyCM 

anything you can do to escalate this?

We're aware that some customers aren't able to sign into the U-Verse app, @vonnyg.

We don't have an estimated resolution time right now, but we're working tirelessly to get this fixed. We appreciate your patience in the meantime.

If you need help with anything else, let us know.

Thanks for contacting the community forums team.

Aminah, AT&T Community Specialist

I am having this same issue.  I can logon to myatt as well as to uverse on a fire tv, but I cannot logon on any apple devices.  It says "please log in with your U-verse member ID (email address)". I tried the att address, my personal e-mail, and the login ID they had assigned me.  I changed my password twice, uninstalled the app, restarted my iphone. Tech support told me over a week ago it was a known issue that would be resolved and I still can't login. I also selected forgot my user ID and At&T texted me 5 different user names.  I tried them and none of them worked. 

Still doesn’t work for me either. 

I just contacted the office of the president of ATT about this. 

I’ll post their reply when I hear back from them. 

Nothing works and ATT offers nothing! I cannot use the app I have used for 3 years and the response is, OH WELL!! I still pay the same every month!

Have been having these same problems for weeks on five different devices - fire tv, iPhone 12, Samsung s10, iPad sixth gen, shield.  Credentials have reset password and all other att apps (home network manager, my art, watch att, and website) work with those credentials except U-verse app.

either get login with your U-verse ID or U-verse mobile service is not available.  On U-verse gig WiFi, att mobile data, all the same.

No fix despite spending hours on the phone with tech support.  Gave up and paid for an additional U-verse tv WiFi box for the kitchen tv - since there is no Ethernet there and the U-verse app failed with no resolution from att.  Followed all instructions for setting up the box.  And yes, that was after the activation date/time since it said it would not work until after 2pm on the activation date. It connected but then gets an error saying the device does not match the account settings. Those errors have been going on since October 1.

tried att support, they lie about 24 hour tech support.  After nearly an hour with the automated system, recording says they are closed.  So bought a device to get around their failed app support. That was wasted money since the tv box doesn’t work either.

As a premier level att customer, with att accounts going back 25 years who spends over $4k a year on att services, the level of support has been beyond horrible.

I guess the tens  of thousands of $ paid to att means nothing.  Time to cancel all these services and go to Comcast.

IMHO, the cancellation of Uverse subscriptions will bring a smile to the faces of the AT&T suits.  They want Uverse to die, and what better way than to have people cancel their subscription without having to say 'Sorry, we're killing Uverse.'.

They want everyone to move to the AT&T TV streaming service.

It doesn't take 2+ weeks to fix an app.

We will never be able to log in again. They just don't want to tell us that. I have spoken to 18 tech support people. No one can fix it. 

Oh, and I love how they call it a "known problem". So is Covid, but even that has a solution!

Numerous calls, chats, etc. and they always say working on the app but we all know that is just not happening since you cannot even get Uverse anymore, they want everyone to to their other apps.  Terrible customer service.

I found a solution to this problem.  Set up a new sub account in the ATT/profile/accounts/internet TV page.  Then it allowed my new device to log into Uverse streaming app using the new sub account

Background:  I have a Kindle fire and an Iphone 12, both work logging onto uverse app.  I purchased a new Ipad 12.9 pro 5th gen, when I tried to log in to Uverse app it says:  "login required Please log in with your U-verse Member ID (email address)"  I put in my correct memder ID and pass, it thinks about it for a second, then repeats the message even though I am positive I am using the correct member ID and pass.  Setting up a new sub account and logging in with that fixed it for the new IPAD.  This proves nothing is wrong with the device, something weird happening with the member IDs.

@Brian__T 

Yeah, I created a thread several days ago with this exact solution.  My wife and I log in to the app with iPhones (12 & 13), an iPad mini (5th generation), and an iPad pro (about a year old).  We started having problems when I created a new login id for me which I assigned to be the primary email.  That was the start of our problems.  Luckily I had created a new sub account for my wife, and when I used that we were okay.

I'm not sure that this will ever be fixed since uverse is no longer being marketed.