Tutor
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3 Messages
Do I need to return any wires or cables with my DVR and remote?
As I understand, I will save $ on my bill if I return my DVR and remote. This will still allow me to have basic cable. My question is, do I also need to return any cable? What about the cord with the black box attached? Do I need to return that as well?
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
Have you called CS to downgrade to a package that does not include a DVR (I believe that's "basic")? You can't just send your DVR back without some prior authorization.
You should receive an email with instructions. I know they don't want the remote back but I'm not sure about wiring.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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_xyzzy_
Expert
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3.6K Messages
7 years ago
According to this you do not have to return ethernet or coax cables.
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Subversiva
Tutor
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3 Messages
7 years ago
Good answer. I will call tomorrow to authorize.
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Subversiva
Tutor
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3 Messages
7 years ago
Thank you!
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Kcarte77
Contributor
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2 Messages
7 years ago
My issue is this:
I have documentation from FedEx my equipment was returned
I have documentation from Direct TV my equipment was returned.
Still they insist in deducting equipment costs from my refund.
After 14 documented contacts I have been given 3 different amounts and at this point have not seen an actual refund.
Is anyone else having these issues? It is a standard business practice?
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Trouble1023
Contributor
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1 Message
7 years ago
I cancelled my auto pay to change from Direct Tv and switch to Dish. I said it was cancelled and I would have to make a payment for the month, but they took the payment anyway. I was told you have to cancel auto pay a month in advance. I think that is a load of crap. I am waiting to see if I will get my refund. They only sent one box for two DVR's also.
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LisaBoey
Contributor
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1 Message
7 years ago
Looking for more community hands on with the AT&T representative is in reference to haul making house calls I’m saving up equipment I am delivering devices arm of France I’m getting to know the business owners and employees at hand
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