Mentor
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54 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
DavidCS
Community Support
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254 Messages
6 years ago
Hi,
Sorry about the issues. We think we have finally found the underlying issue. With that, for most people that are effected, we apologize as there will probably be a few intrusive changes. The only effects that will happen is that series recordings will probably be deleted as we update the effected customers. The great news is that you should no longer run into any more problems in the future. I greatly apologize about this. For those that are still having series recording issues, please send me a PM, and we can have our team manually correct your account assuming it is due to the same issue. This will probably wipe out all the effected series recordings, which will probably be most of them.
Again, I greatly apologize for those that have lost their series recordings. Please let me know if you run into any other issues after setting them back up.
David, AT&T Community Specialist
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cmenick
Mentor
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25 Messages
6 years ago
@DavidCS When should we start rescheduling our recordings. Has the fix been sent yet?
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lyrowe1285
Tutor
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6 Messages
6 years ago
@DavidCS, ours has been updating since Friday, November 23rd. With all the chaos of the holidays, I forgot to update you. Please do not delete any of our recordings. We have quite a few saved up to binge watch and it would be frustrating and sad if all those were lost. Please let me know that you've seen this message. If you need my account number again, I will PM you.
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cmenick
Mentor
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25 Messages
6 years ago
@lyrowe1285 Have you checked your series recordings yet today. Mine are all wiped out except for series that I have episodes I haven't watched.
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DavidCS
Community Support
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254 Messages
6 years ago
HI @lyrowe1285 and everyone,
Sadly, as part of the fix, you may see your series recordings deleted. Even the ones that appear to be working may not work later. So they may get wiped out. This is why some people that had their issue resolved in Cleveland had the issue resurface. We're thinking we have it fixed now, but we do have to wipe out the previously corrupted series recordings.
David, AT&T Community Specialist
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msheahen
Tutor
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8 Messages
6 years ago
The problem is still present on my end. I'll shoot you a PM, @DavidCS.
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lyrowe1285
Tutor
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6 Messages
6 years ago
When will this wiping out be done, @DavidCS?
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DavidCS
Community Support
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254 Messages
6 years ago
We are hoping that we have gotten to all the accounts that we detected the issue on, so for those that have been actively responding to me, they should have been wiped out already. As we make the fixes, others may notice their series recordings disappear. Again, I am so sorry about all the issues from this, but I am happy to say that I am pretty positive that we will not run into any further problems.
David, AT&T Community Specialist
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rich96db
Mentor
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29 Messages
6 years ago
My series are all wiped out too. Thanks for the heads up. Guess I know what I'll be fixing tonight.
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cwaffles
Teacher
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65 Messages
6 years ago
While I am certainly appreciative for all of the help that you have been able to give us @DavidCS, it would have been really nice to get any kind of warning that all of our series would be wiped out with this fix. I know I would have at least written everything down before they got wiped out so I could set them back up. Really frustrated that I have to go back in and set up all of my series again. Especially with things ending for the fall, some of it I wont be able to get back in there until January............
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texasmelsa
Tutor
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8 Messages
6 years ago
Chiming in that all of my season passes also disappeared overnight, without warning. All season passes were present and working as of last night.
As long as this truly fixes the problem, it's annoying but better than the alternative.
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Alan_Crudden
Teacher
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15 Messages
6 years ago
Hello @DavidCS,
Suddenly now all my are gone and is empty.
78717 -- Austin, TX
What's going on, ATT????
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Emroemro
Tutor
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3 Messages
6 years ago
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Alan_Crudden
Teacher
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15 Messages
6 years ago
I do want to add this:
In my area (Austin), Spectrum offers much better deals than ATT for internet and CATV service. The biggest argument against them is that their DVR is ancient technology. It's limited to only two channels and a program must completely be recorded before you can watch it. ATT's biggest - some might say only - competitive advantage is a far better DVR. Given the unreliability we've experienced, the case for staying with ATT is dwindling.
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bsquare
Mentor
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45 Messages
6 years ago
Tennis, just to name a few. DVR is good but DirecTV's is best.
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