Tutor

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4 Messages

Wednesday, February 7th, 2018 5:55 AM

Wireless receiver stops playback once a night

I recently (a few months ago) decided to upgrade my speed from 25MB to 75MB. When the tech came out he said to do that I needed to use wireless receivers. I agreed but within a week I called them back because my internet was slow upstairs and my receiver kept saying it could not connect to the DVR (usually about half way through the show).

they came out and replaced the box and said there was nothing they can go about slow WiFi upstairs (less than 5MB).

i purchased a WiFi extender (100$) and fixef the WiFi but still have the issue with my TV.

 

i hate it but hate calling more because they will just send out a tech who will replace the box and then it will happen again in 2 days.

 

It is usually “fixed” (for 24 hours) after a reboot but sometimes I need to go downstairs and reboot everything. I am very close to just leaving ATT

ACE - Professor

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1.5K Messages

7 years ago

How were the secondary TV's originally connected, with coax?

 

Repositioning the WAP is probably the only solution that will fix the wireless connection.

Tutor

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4 Messages

7 years ago

My home setup is as follows. DVR, Cable Modem and WAP downstairs behind my TV. There are wireless receivers upstairs (approx 12-15 feet from the downstairs TV). Previously ATT had set up a router or switch (I do not remember) in my closet upstairs and CAT5 is ran from there to each of the TVs upstairs and the TV downstairs. When I switched to a higher speed internet he said I cant use CAT5 I need to have wireless. (Seemed good at the time).

 

The term night is relative - We only watch that TV when we are in bed which is usually 9PM to Midnight but there have been times it is later.

 

I do not know how to move my WAP closer it is not far from the receivers (If I were to move in directly under one of the TVs upstairs it would just move it farther from the other).

 

I think I answered all the questions asked.  

ACE - Professor

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1.5K Messages

7 years ago

@Evarei

Wow, that's the worst answer I could have expected. Why disturb the wired connections?  Is it possible to reconnect them?

Tutor

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4 Messages

7 years ago

I had a long response typed out but lost it because I did not log into the forum first but here is the high level.

 

I am paraphrasing here but I had 25 MB and to go up to 100 MB they needed to use two connections and because they are using that second connection I could not use it for my wired boxes. He used specific terms but I do not remember them. Also after setting it up that I would only get 75 MB and they would adjust my plan.

 

The biggest thing I have an issue with is I feel like I have to choose between TV in all rooms and fast internet. When a tech comes out they just want to replace the box or when I call tech support they have me reset the modem/WAP/Box and in both occasions that will fix it. The problem is the next night or so it happens again.

 

I really like ATT for TV and I even have my cell with them but I am truly debating on going to spectrum (even though I had bad experiences with them) because their base speed is 200MB

ACE - Professor

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1.5K Messages

7 years ago

Still does not compute.  It is true that top end of copper service requires use of bonded pair, but that is for input to the RG and should be a dedicated connection.  The ethernet cable used for the settop boxes is an output of the RG connected to one of the yellow ethernet ports and should be on its own dedicated cable.  Shouldn't be that hard.

ACE - Professor

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1.5K Messages

7 years ago

@my thoughts

Maybe things have changed. I've had service calls here that were complex from a wiring perspective but never had anyone charge for the work. Although granted none required actually touching home wiring network.

Original install tapped into the POTS wiring which was tricky because alarm system is involved. Eventually the Uverse techs decided to bypass all that and direct wire from NID to RG. Came in handy when moving to bonded pair.

Fortunately had enough cat 5 runs to allow computer and IPTV traffic to run on their circuits.

As for the WAP connectivity, I've seen it work reliably and I've also seen the opposite when too much distance or resistance interfered. I just prefer wired myself given what I know.

Tutor

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4 Messages

7 years ago

You are correct they are bonded pairs that was the word I could not think of.

 

i do not have VOIP in my home. I will call them again and ruin a few of my days.

 

but before I do you mentioned too many WAPs on the same frequency. Is there a way to change my WAP. Also I assume WAP is the device that connects my wireless cable boxes. (

ACE - Professor

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1.5K Messages

7 years ago

@my thoughts

Yes, I'm okay to pay for running a cable.

 

@Evarei

I would first try use 192.168.1.254 and set the 5GHz radio to a fixed channel like 149.  This might help the WAP function better.  It is also said to ensure physical separation between the RG and the WAP as much as possible.  

The WAP I have doesn't allow for easy settings change and is meant to work as plug and play.


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