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New Member

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1 Message

Wed, Nov 23, 2022 11:53 PM

Android TV App Performance Issues

I've been waiting years for the app to be supported on Android TV, but unfortunately the performance is terrible on my Sony Bravia 4K TV (2016).  Half the screen is pixelated all the time, especially fast moving sequences like sports.  I am using a wired ethernet connection and confirmed I am getting 100 Mbps up and down, so I don't think it's a bandwidth issue.

Could it be that my TV is too old?  I have a Fire TV Cube (1st Gen, 2018).  The app is completely unusable on there because the hardware is so dated.  Is that what is happening here?  Anyone else experiencing this on Android TV?

DIRECTVhelp

Community Support

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16.8K Messages

16 days ago

Hello @dp44, we always want our customers to have an optimal and functioning service


Check here to check the compatible devices with the DIRECTV STREAM services. If your equipment is compatible, please try restarting your device and make sure it is connected to the Internet. Also, please confirm that your Android devices have the most recent software update.


The DIRECTV STREAM App is constantly updating in order to provide with a better virtual experience, for this reason, devices that have been too long in the market will begin to outdated and thus will start experiencing issues with the app until it becomes incompatible. If the issue persist, we recommend you to use the Osprey Box which will always be compatible with our app and up to date.


Let us know how it goes.


Fernando, DIRECTV Community Specialist


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