New Member
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1 Message
Closed caption option background color
When the cc option is activated, the background color is black for the first line but if the sentence is longer than 1 line, the background color changes to white. It's very difficult to read with the white background color. Is there any way to change this so it's only black?
DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello @PeggySmiesko, thanks for reaching out.
The closed captioning is provided by the broadcaster, most errors originate from programming sources and program guide vendors since DIRECTV STREAM passes information received from the original program through to our customers. In cases, the closed caption info is garbled we recommend to restart the device. Nevertheless, you can select the language and change the background color only when using a browser.
On the other hand, you can also try to restart the settings of the feature, depending on the device you are using, in order to improve the closed caption feature.
Vanesa, DIRECTV community Specialist
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