1 Message
External DIRECTV streaming device goes blank
We have DIRECTV streaming with a small Device we bought at the ATT store. It’s plugged into our smart tv. It goes blank quite a bit, probably 3/4 times in a week just out of the blue. I have checked all the connections and every time I push the reset button. Our internet speed is over 600 and we have not had any outages in many moons. So I am at a loss of what it could be? Any help is appreciated!!
Accepted Solution
Tiger593
ACE - New Member
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1.6K Messages
12 hours ago
I'm not sure if this will help, but it was worth a try. Even though your speed is good, try resetting your modem/router at the same time you reset your Directv device. If this does not help with the blank screen issue, then you may need to contact Directv for a new device, as getting a blank screen is not normal.
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Accepted Solution
DIRECTVhelp
Community Support
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254.9K Messages
12 hours ago
That doesn't sound right, @Duanemcgee. We have an expert available to take a closer look. We're sending you a DM.
Appreciate your input, @Tiger593. Kesiah, DIRECTV Community Team
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