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M

New Member

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7 Messages

Thu, Sep 30, 2021 3:49 PM

How to Stay logged in on a TV (Samsung)

I'm new to Direct TV stream and have to log in each time to the app on my Samsung TV which is a pain.  Does anyone know how to stay logged in to the app on the TV?

Thanks,

Frank

bcbsncjlj

ACE - Expert

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813 Messages

2 m ago

Are you logging out or exiting the app when you finish watching?

New Member

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7 Messages

2 m ago

No, I just shut off the TV.  It works fine with Fire Stick and Roku, but I believe the power never goes out on there.  Might different since I'm running on a Samsung smart TV and when it goes off, all power is off.  I'm just hoping there is a setting that I'm missing somewhere.

Thanks.

bcbsncjlj

ACE - Expert

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813 Messages

2 m ago

The setting, if any, would be on your TV. The app has no setting.

Ludwick577

New Member

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534 Messages

2 m ago

When I used the app on my Samsung TV I only had to log in once. 

New Member

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7 Messages

2 m ago

@Ludwick577 thanks.  I have only been on it one day and have a long user name and password, so hope it was just a fluke.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @MBRecon, thanks for reaching out to us.

Here are some steps to stay logged in the DIRECTV STREAM app:
 
1.Go to your account overview.
2.In the My streaming devices area, select Manage.
3.To disable auto sign-in, change the selector from On to Off.
4.Follow the prompts to complete.
 
We also recommend to factory reset your device after disabling auto sign-in.
 
Let us know how it goes, we're here to help!
 
Alison, DIRECTV Community Specialist

New Member

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7 Messages

2 m ago

@DIRECTVhelp this is on a Samsung Smart TV and couldn't find that option when I initially researched this.  Account overview doesn't have the option you mentioned.  Thanks.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Thank you for confirming @MBRecon.


Can you please let us know what you see displayed when accessing the account overview option in the app?


So we can review the steps to proceed properly, thank you.


Juan, DIRECTV Community Specialist

Ludwick577

New Member

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534 Messages

2 m ago

That option under my streaming devices is only if you have a Directv stream box. MBRecon is using the Samsung Tv app.

(edited)


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