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Teacher

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65 Messages

Monday, October 9th, 2023 2:07 AM

No CW/My Network TV in Austin on DirecTV Stream

Title says it all. Why are this channels not an available on stream but are available on Satellite?  And while you list on the Satellite channel lineup that those channels are exclusive to Satellite that is simply not true because they are both available on UVerse TV in the Austin market.  The CW is also available as a local channel on DirecTV stream just down the road in San Antonio.

DirecTV Satellite and DirecTV stream customers pay the SAME price for your packages. So why do stream customers get less but pay the same price as satellite customers?  That’s really annoying. 

And with all due respect if someone from DirecTV is just going to post some generic canned corporate answer, please don’t. Just let me know who I can email in customer relations to talk to that can actually look into the reason behind this. It simply does not make sense to me especially when you try and say those are “exclusive to satellite” when they are clearly available on UVerse and on Stream in San Antonio. 

Teacher

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196 Messages

1 year ago

No CW on Stream

Teacher

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65 Messages

1 year ago

@doo4usc44 I know. I want to know why. It’s available on Stream in the San Antonio market as well as various other markets as well as available on UVerse TV in the Austin market (I’m switching from UVerseTV to Stream). Why do we pay the same price for stream that satellite users pay but not get the same channels. I don’t want a big ugly dish on my house. We shouldn’t be charged the same price for packages as satellite users and get less. 

(edited)

Teacher

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196 Messages

1 year ago

The ACE’s have explained it, basically 2 different companies..

Teacher

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65 Messages

1 year ago

Stream and Satellite are 2 different companies?

Teacher

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196 Messages

1 year ago

Yep

Teacher

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65 Messages

1 year ago

Well that makes it even stranger that we can order both of them from the DirecTV website as I’m sure most people think it’s the same company. That and they were able to negotiate to get CW on stream in San Antonio. You’d figure they would be able to do it for Austin also as those cities are an hour apart from each other. And we still pay the same price as satellite users. Do we get anything on/with Stream that Satellite users don’t get?

ACE - Expert

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22.9K Messages

1 year ago

Exclusive to satellite has nothing to do with U-Verse. This is a comparison between DirecTV and DIRECTV STREAM.

The two are separate providers. Even though they share an owner, they essentially function as two different companies. The main point of this is that carriage agreements for channels are negotiated individually with each provider.

To put it simply, there is no expectation that DirecTV and DIRECTV STREAM will have the exact same channels.

(edited)

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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65 Messages

1 year ago

@Juniper And yet when you go to sign up for a package on the DirecTV website, you chose internet or satellite and then chose the package which is the exact same price for either. The website leads you to believe you are getting the same thing either way. Why do we pay the same price for Stream and get less than if I put the ugly dish on my house?  Does Stream get something Satellite does not? At a bare minimum they need to make it more clear that satellite and stream are separate companies and packages are not the same between the 2 even though that’s EXACTLY how they advertise it when on their website. 

All of that being said, is there a way for us to request a channel be added?  If they can work out a carrier agreement to carry CW on Stream and Satellite in San Antonio (1 hour south of Austin) I’m sure someone has the ability to work out a carrier agreement here. 

(edited)

ACE - Expert

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22.9K Messages

1 year ago

For channel differences:

https://www.directv.com/channel-lineup/

https://streamtv.directv.com/channels/

I agree it should be more clear up front they don't have the exact same channels, even though they fall under the same parent company but function as two separate providers. But at least you can look into each of them to see if has what you want.

There is no process to request a specific channel. Mentioning on the forum or calling in and having it noted on your account might be a way to see a trend, but otherwise they use their own methods to determine what channels are worth trying to get.

Dish is small fairly uniformed piece of technology. Finding it "ugly" to me means someone is spending too much time staring at their roof all day.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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65 Messages

1 year ago

@Juniper Agree that the actual dish is a small uniformed piece of tech but why have it if I can get (basically) the same thing using the internet and not have to have a dish.  We have had satellite TV before and our experiences have been horrible.  It rains, no signal, it freezes, no signal, its gets too hot in Texas, no signal.  It was a frustrating experience both times we have had it and I could not wait to get rid of it.  That is what I was so interested in the streaming side of DirecTV.  Now from a realistic standpoint, it makes no difference.  I only watch one show on the CW thanks to Nexstar cancelling all of the others I used to watch and who knows when that will come back on.

(edited)

ACE - Expert

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22.9K Messages

1 year ago

If internet streaming works better for you, I completely respect that. Go with your best option. I'm just annoyed at people who focus on how it looks ("ugly") as I've come across too many who that is all they care about (snobbish neighborhoods and bad HOAs).

Nexstar has returned the channels they own. Problem is they control channels owned by Mission and White Knight, which seems to be a dishonest loophole to get around the rule on how many stations they are allowed to own. Makes appear they are the big boss in secret of a monopoly.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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65 Messages

1 year ago

@Juniper The looks are the least of my satellite concerns.  Generally speaking they are out of site, out of mind.  My bigger issues with satellite are my previous experiences with DirecTV satellite which were not positive.

Forgot about that Mission/White Knight loophole which probably explains why we did not lose the CW on U-Verse in Austin during the Nexstar dispute (we lost our local NBC channel (KXAN) and another local channel (KBVO) but did not lose CW.

ACE - Expert

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22.9K Messages

1 year ago

Until (if ever) DIRECTV STREAM gets a carriage agreement with the locals you want, you have two options. Either switch to a provider that has them or plug in a regular antenna to get the free locals within range (which is unaffected by what pay TV provider you have, protects you against carriage negotiation disputes like the recent Nexstar one, and might even include additional sub-channels that aren't carried or even channels from a neighboring market you wouldn't be allowed otherwise).

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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8 Messages

1 year ago

Not speaking for the comparison of Satellite vs. Stream in my post here, but +1 for getting MyNetworkTV/The CW added to Stream. I am in the same situation here in Hartford/New Haven, CT market. Satellite has those 2 local stations, but not available with Streaming app.

New Member

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14 Messages

1 year ago

@williamfgray   We're neighbors, so to speak.  I'm also in the H/NH DMA.  Wondering the same thing.  As a follow up to the new agreement recently reached between Nexstar and DtV Stream, I did see DtV Stream recently started adding Nexstar-owned CW stations in some of the larger markets (e.g. WPIX in New York, KTLA in Los Angeles).  Wondering if that will expand to other Nexstar-owned CW and MyNetwork stations  Nexstar, of course owns the ABC and MyNetwork stations in H/NH.  Would definitely like to see WCTX added (the MyNetwork affiliate) added to DtV stream.  They carry a lot of news programming produced by the sister ABC station (WTNH).

I should also note that DtV Stream recently increased their rates, undoubtedly due to the increase Nexstar imposed on DtV.  I get it and it is what it is.  However, at the very least, we should be given something in exchange for this increase.  Adding the CW/MNT affiliates where applicable would certainly help.

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