No internet connection

Litzdog911

I appreciate all your help

I truly do

At my age I need more help 

Does a "good" box fail if you move it to the "bad" location?

OP keeps ignoring the advice to connect the boxes via ethernet connection.

Make sure your router is working properly. I had the same issue a couple of years ago. My Internet was cutting in and out, AT&T told me my system was showing fine on their end. I found the problem to be my Linksys router. My 2.4 system was bad, within the router. Found an article on the Internet about that problem and replace the router and been fine since then.  

We want you to continue being part of our DIRECTV family, @Momawolfinfl

Please reply to the Direct Message (It's the chat icon next to the bell icon in the upper right corner of the Forums), so we can take a closer look. Also, here you can find some basic troubleshooting for the DIRECTV STREAM box and the internet connection.

We are here to help!

Daniela, DIRECTV Community Specialist

You've given us no info in response to our questions so I don't know how we can help you. You still haven't tried one of your working boxes in a "bad" location. But if there's a problem with one of your locations no-one from Directv stream is going to be able to help you. 

Maybe you can find a tech-savvy friend or relative to help you?

A couple of easy things to try:

1. Swap the "bad" box with one of the good boxes. Is the "bad" box still bad in the good box's location?

2. Connect that bad box to your ethernet router using an ethernet cable instead of WiFi. You stated earlier that it's located close to your network router.

Direct tv specialist

I don't have a chat box next to a bell in upper right corner or anywhere on my screen here.

As for Texas brit if you read all my replies you would find I AM NOT IGNORING you.

As for litzdog911 I will have a church friend run ethernet line next weeThank-you for your patience

I don't see a reply to my question and litzdog has asked you the same question.

@Momawolfinfl 

Please keep us updated on your progress.

When you direct users to 'check their internet' in response to this problem, can you provide some guidance on what specifically to look for?  For instance, of all the devices and services I have connected to my home network, the directtv stream boxes are the only ones that have a connection issue. Would like to see some specific guidance of what to look for on the network. 

I constantly get “No Internet Connection” on my DIRECTV Streaming service.  All other apps (Netflix, Prime, Max, PBS) work just fine.  I also use a Firestick.  It happens on all three TV’s, but mostly in the kitchen.  Any ideas?  We have unplugged and rebooted over and over.  Still happens. Thanks for your help.

Didn't DirecTV offer on demand with no internet?? When did the company begin not to offer on demand that way?

Doesn't that affect their remote also camper trucker and RV customers. I have been a loyal customer for years. 

@Truthisbest 

DirecTV has never provided OnDemand downloads without an internet connection. All OnDemand content is delivered via the internet. Some folks confuse "OnDemand" with "Pay per View".  PPV content can be purchased without an internet connection by calling DirecTV or using website.