New Member
•
2 Messages
sound drops
About every 5 to 10 minutes the sound will quit for about 3 to 4 seconds. I have 3 streaming boxes and it dose it
on all of them
New Member
•
2 Messages
About every 5 to 10 minutes the sound will quit for about 3 to 4 seconds. I have 3 streaming boxes and it dose it
on all of them
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
255K Messages
4 years ago
Hi @Junebug1952 Happy to help!
Let's trying the following steps as troubleshooting:
If DIRECTV STREAM does not play any sound, plays out sync with the video, or has another problems, try these options:
-Check the volume level and mute the settings on your TV and any Audio-visual A/V devices you may have
-Check audio settings on your device using your remote: press the home button, then settings >system>remote & Devices > Program your remote > Advanced Remote Program > Switch Volume Control.
-Make sure that your optical audio cable or HDMI cable is Snugly attached to your device, the TV, and any A/V devices.
To Enable surround sound, check audio settings on your device. Press home button on your remote, then Settings > System > Audio Output. The output option are Stereo only or Surround Sound.
If you still having issues, please contact us. We will be here to help you!
Manuela, DIRECTV Community Specialist
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