New Member
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3 Messages
VERY Poor Recording Quality
Lately it seems every recording on our DVR is garbled and sometimes just goes to a total black screen for over half the recording. I thought it was just our DVR but my brother is experiencing the same issues. What’s the problem?
Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Using the Dtv Stream box---my dvr recordings pic quality is great.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
What streaming device/app are you using?
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lou_do
ACE - New Member
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640 Messages
3 years ago
Sounds like it is an issue with your Internet. You can have a fast Internet, but by using wifi there are factors that reduce that signal. If the signal is weak at your device it will cause issues like you mention. Your signal gets weaker every time it has to pass through a wall, door or floor. Plus drops in strength when the device is to far way from your router. You can download a signal strength app to test the signal at your device. A good program to test your signal is Analiti. If the signal is low you can resolve the issue with a Wifi extender, in the area where your signal is weak.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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cheramim
New Member
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3 Messages
3 years ago
I use DirecTV stream. It’s not the Internet because we have 1000mbs coming in. Already tested. The same thing is happening at my brothers house.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Are you using ethernet or wifi?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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