Complaint over a recent interaction I had with your team

$160/month is completely ridiculous. They must really be hurting as a company with all the alternate cable options that they have to increase the prices that much. It’s just sad that they would charge that much when a new customer can get the same plan at $69 for a year, then $99. Even without discounts the highest my bill ever was was about $100. Luckily we have Netflix, Hulu and may get DISH if we need more. It’s just disappointing after being with a company so long.

DTV didn't raise the bill to $160 that is what you should have been paying without the discount.

My bill has historically gone from $80-$120 at the most. Never $160 for just cable. That is a lot. I guess I feel it would be more beneficial for them to charge a flat rate of $100 from the start, so people aren’t dissatisfied. I have had them for 8 years and even without a special, I was paying $120 max until a month ago. Every one I have talked to pays a totally different rate for the same or similar cable plan and that isn’t right in my opinion.

The channels are still charging the same price for the programs so how can DTV reduce the price?

@spoofrice11

The reason the DirecTV cost is so high is because of what networks charge them, regardless of what you actually watch out of your package.

You may find it weird they are not giving a discount, but they have an actual reason not to. In the past they have given so much in discounts, that some customers ended up operating at a loss over all. So their CEO has essentially said "no discounts" while they weed out customers who have had too much in discounts. This is a case where there is enough of the few to be problematic for the many. I would expect that after this action addresses the issue of non profitable customers, that discounts would become available again but in moderation (both in frequency and amount). For now we pay the regular cost of the service.

The networks having change in what their programming is does not change the cost. TV providers get an agreement to have the channels at a set cost per the agreement, no matter what programming changes may happen later. So that cost only may change during the next negotiation with the channel. It doesn't change on the fly. So once a year we see the price adjustment based on all negotiations that have happened in the prior year. So far the net result is networks as a whole increase their price. So the majority of networks still charge more, compared to any network they might get at same or lower cost.

I understand now more, thank you. I still feel $160 is a very high price for just cable (no internet). I have done some research and DirecTV is quite a bit higher than other comparable cable services I am able to get (DISH or Charter). I have been a customer for 8 years and am used to paying $80 and even up to $100, but not $160. I remember back in 2012 when I first signed up, I was paying $54! Crazy. Anyways, thanks for all the additional information. It seems it’s just no longer a good fit for us and I guess I can’t blame the company if it’s standard to pay $160 for cable. Maybe someday if it’s ever more affordable we will return.

Remember advertised pricing is the discounted rate for the first year, not the ongoing cost. And many advertisements only list package cost, or at best services for 1 TV. So always check what the cost is expected for full service, and the non-discounted price down the road when the intro offer ends.

So no matter where you choose to go from here, never expect that starting price will be the ongoing cost.

Well $160 isn't a "standard". It depends on everything you have. At that cost you have a higher package, optional services, and/or many TVs to add up to that cost.

Always verify if the main channels you watch might be available in a lower costing package. Currently they are: Family, Select, Entertainment, Choice, Xtra, Ultimate, Premier.

https://www.att.com/channels/directv/

https://support.directv.com/dtv-programming/3245

we are not directv, we are all users here.

if you don't pay your bill, they turn off your services.