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Friday, January 29th, 2021

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Direct TV and their continuing "dropped channel negotiations"

This is the second time in two months that Direct TV has dropped a channel because they are "Negotiating". We pay their bills  and the CEO gets their money. They should be negotiating before the contract expire and not put the VIEWERS who pay their bills in the middle. I for one am tired of this crap. I have been with Direct TV for over 20 years and it looks like they are not going to fix this problem but hold their patrons hostage. There are other services available and on line streaming is becoming one to look at. DIRECT TV  seems to be only concerned about what goes directly into the CEO's pocket. On the top of this page they ask you to write your congressman and senators. Again they want you to do the work for them. By the way Senators estimate that for every letter they get there are a hundred more thinking the same thing but never take the time to give their opinions. 

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New Member

5 years ago

PLEASE do not drop WSBTV.  I pay $170

a month and that is the ONLY channel I watch.  I will be forced to leave Directv after a loyal 15 years.  DON’T drop please!!!!

Note: This comment was created from a merged conversation originally titled Dropping WSBTV???

ACE - Expert

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21.3K Messages

DTV doesn't drop channels the channel owners will remove their feed if DTV doesn't cave in and pay what they are asking to renew the contract thereby raising your bill more then what DTV planed on.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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23.4K Messages

DirecTV is not dropping WSBTV. That is not the situation.

What is happening is the carriage agreement between DirecTV and Cox Media (the owner of WSBTV) has come up. The local affiliate owner is using this "scare tactic" to leverage customers against the TV provider to further raise costs. Only the channel owner may remove the feed as they own the broadcast rights.

We as customers can not give in to the demands of the local affiliates by using a regular antenna for the free broadcast. May even get additional channels in range. Hopefully the channel doesn't go off, but if it does it is usually only temporary while a new deal is hashed out.

If WSBTV is truly the "ONLY" channel you watch, why have pay TV at all? Even if you are in a bad reception area for locals, you could lower your package all the way down the the Family package putting you in the double digits of cost.

Looks like 2017 was the last time they went through this with that exact channel, so about a 4 year agreement. Just that time again.

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For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
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(AT&T has sold off their share in DirecTV)

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New Member

@Juniper no reason to lie, it is “truly” the ONLY channel I watch.  However, I do have a husband who watches or should I say flips channels. From Good Morning America to Nightline my tv (and yes I have my own tv) stays on channel 2 (ABC)

ACE - Expert

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23.4K Messages

5 years ago

Wish people would understand there is no immunity from channel negotiations. Just because one ends doesn't mean their will not be another within a couple months.

There are hundreds of channels out there. Each of their agreements comes up at different times. Most of the time negotiations happen privately.

Unfortunately sometimes a channel owner decides they want more so will use scare tactics to try and leverage customers. This has been increasing with local affiliates in recent years. Though costs increases seem to be unavoidable, TV providers try to minimize the impact. Would you rather they just give in to the channel owners and raise the bills even higher? I don't want the channel owners charging whatever they want.

Only the channel owner can pull the feed as they own the broadcast rights. There is not a single TV provider immune from negotiations. Switching will not save you. Full stop.

New Member

5 years ago

See Subject

Note: This comment was created from a merged conversation originally titled Am I going to lose Seattle CBS Affiliate Channel 7 for Super Bowl?

ACE - Expert

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2K Messages

Only if the channel owner pulls the channel. No one here knows what they will do.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

Sure but it is DTV’s responsibility to maintain the channel lineup we pay for.  This happened a few months ago on the NBC affiliate and I was unable to see a few NCAA games or SNL for several weeks.  I understand there are alternative methods of receiving local stations but I pay for DTV to deliver.

Community Support

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255.7K Messages

We’re disappointed Cox Media Group has put you into the middle, and just know we want to keep these stations in your lineup. Yet the law grants Cox control over who is allowed to receive these channels. We continue to work with Cox to avoid any unnecessary disruption.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

ATTHelp - thanks for your response but just know that I hold ATT/Direct TV responsible for delivering this channel especially for an event like the Superbowl during a Pandemic when gatherings at say a Comcast customer's house is ill advised.  Blaming it on Cox is an empty argument.  There are 2 parties to any agreement.  Please get this fixed before Sunday.

ACE - Expert

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21.3K Messages

Read the TOS channels and programming are subject to change at anytime.  You pay DTV for the service not for specific channels.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

CONTRACTUAL PROBLEMS AND DEALING WITH STATIONS DURING THE PANDEMIC. SPECIFICALLY SHUTTING DOWN CHANELLS THAT WOULD BE HOSTING THE SUPER BOWL GAME ON FEB. 7. ABSOLUTELY LUCICROUS. WHEN SO MANY PEOPLE ARE AND HAVE BEEN STUCK AT HOME DURING THIS LAST FORGETTABLE YEAR...HAVING THAT FOOL TRUMP RUNNING THIS COUNTRY LIKE A CRAZED KING IS ENOUGH ALREADY. IF THIS DOES HAPPEN AND 'THE BOWL' IS BLACKED OUT ON MY LOCAL STATION AND OTHERS LIKE ESPN...BEING A CUSTOMER OF DIRECTV FOR THE LAST 30 YEARS WILL BE THE END OF MY ASSOCIATION WITH SUCH DASTARDLY DOINGS. PROMISE! I HAVE PAID THOUSANDS OF DOLLARS FOR DIRECTV SERVICE AND NEVER ASKED, ONCE, FOR ANY HELP OR MADE A COMPLAINT...EVER. GET YOURD ARSES OUT OF THE SAND ON THIS ONE....THE PEOPLE OF AMERICA DESERVE BETTER THAN THIS MALRKEY. SINCERELY

Note: This comment was created from a merged conversation originally titled AT &T and Directv closing down chanells for the 2\7 Super Bowl

ACE - Expert

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21.3K Messages

DTV/AT&T is not shutting down anything, it is the station owner that decides to remove their feed because DTV will not cave in to their price to renew the contract.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Employee

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34K Messages

And here we go again 🤦🤦🤦🤦

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Expert

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28.3K Messages

Super Bowl LV will be broadcast on CBS.  CBS is a free Over The Air network.  Unless you have specific environmental issues, you should be able to pick up CBS with an OTA antenna.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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23.4K Messages

@ 76thPhoolispizzed 

Ok come back to reality. AT&T/DirecTV are not "closing down" anything. The Super Bowl is not being "blacked out" on your local. So please get your head "out of the sand" and grasp what actually is happening.

Carriage agreement came up between TV provider and local affiliate. The local affiliate threatens to pull their feed unless TV provider agrees to the higher rates they want. That is not a blackout of an individual event. That is the channel owner holding out for more money/higher bill for us customers. TV provider (AT&T/DirecTV) is trying to minimize any cost increases. Ideally they would avoid, but everything goes up over the years (look at gas prices over the last few decades).

Unfortunately some channels manage to time their agreements around key events (Super Bowl this time) or shows (AMC a while back did similar in the middle of season for The Walking Dead). This way they get more leverage.

So why don't you yell at your local for not waiting until after the Super Bowl to do this (or even not do this at all)? Just make sure you go in with the facts instead of bad assumptions.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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30 Messages

This argument goes both ways - whoever wants more or less in their contract should hold the line this year. Subscribers are customers of BOTH  ATT and the local affiliate, and neither one should forget that.
The original poster is correct -  doesn’t seem fair no matter which one - local or ATT - is creating the issue.  (Edited per community guidelines) it up like all of us have had to do for the last year (other than politicians - who never miss a paycheck)

off my soapbox 

New Member

5 years ago

Well said! I am also outraged by this continuing problem & the buck-passing by both parties. Cox says it's DTV's fault. DTV says it's the TV station. Just come to an agreement!

New Member

5 years ago

So, where are we in negotiations? Am I losing my favorite local channel again? You people really need to get it together. Why does the consumer have to pay the price in lost services, while our cost goes up unabated?

Note: This comment was created from a merged conversation originally titled Cox channels?

ACE - Expert

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21.3K Messages

 The local channels want more money DTV can cave and pay them what they want and raise the price higher or continue talking and lower the cost with a smaller increase.

No one here knows anything about the negotiations.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

5 years ago

So when I signed up foe DirctTv I did so expecting certain channels to be available and you keep dropping stations. Now, our very own local news station WSB-TV? This is ridiculous and unacceptable. You are making Dish and Xfinity very happy. If I can’t access the stations that I signed up for through your service I will be seeking service elsewhere. 

Note: This comment was created from a merged conversation originally titled What’s the deal with dropping WSB-TV?

ACE - Expert

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2K Messages

Please educate yourself. Directv did not remove your channel, the channel owner removed it. This happens to every tv provider when the contract is up for renewal. This happens to Dish and xfinity just as often. In my home market, Dish customers have lost channels more often than any other provider.

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Employee

 • 

34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service 8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE

Service may be temporarily interrupted or otherwise limited for a variety of reasons; some beyond the control of AT&T. AT&T reserves the right to refuse credit allowances for interruptions of Service. AT&T also reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the Services (or any function or feature of the Services or any part thereof) without liability. You acknowledge that AT&T may establish general practices and limits concerning use of the Services, including without limitation, the limits set forth in the attached Schedule 1 and Schedule 2.

You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

5 years ago

Dayton Ohio channel 7 has been dropped. This is the main channel my wife watches. I checked your web site Tvpromise.com.

It was stated that a discount could be found on the direct tv website while the negotiations are settled. Direct TV must hide this very well because I can't find it.  Is there no way to send a email to direct TV? It seems that paying a person to receive and address costumer complaints would take away from CEO bonuses. Plus if I have to get a digital set up to see the super bowl I will not continue with Derect TV.

Note: This comment was created from a merged conversation originally titled Dropped channels

ACE - Expert

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28.3K Messages

Log into your account online.  If the offer is not there then call CS.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

5 years ago

Dayton Ohio channel 7 has been dropped. This is the main channel my wife watches. I checked your web site Tvpromise.com.

It was stated that a discount could be found on the direct tv website while the negotiations are settled. Direct TV must hide this very well because I can't find it.  Is there no way to send a email to direct TV? It seems that paying a person to receive and address costumer complaints would take away from CEO bonuses. Plus if I have to get a digital set up to see the super bowl I will not continue with Derect TV.

Note: This comment was created from a merged conversation originally titled Dropped channels

ACE - Expert

 • 

28.3K Messages

Log into your account online.  If the offer is not there then call CS.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

5 years ago

Today we lost access th the ABC affiliate in Orlando, WFTV. AVC was one of the networks that I purchased though my uVerse  package. If I don’t get it back, I will be changing carriers for everything. I have been a loyal AT&T customer for years. AT&T is breaking its contract. I am very dissatisfied.

Note: This comment was created from a merged conversation originally titled Loss of local ABC affiliate

New Member

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3 Messages

5 years ago

Today we lost access th the ABC affiliate in Orlando, WFTV. AVC was one of the networks that I purchased though my uVerse  package. If I don’t get it back, I will be changing carriers for everything. I have been a loyal AT&T customer for years. AT&T is breaking its contract. I am very dissatisfied.

Note: This comment was created from a merged conversation originally titled Loss of local ABC affiliate

ACE - Expert

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37.1K Messages

AT&T did not agree to provide you a fixed list of channels.  AT&T is providing you a package that the contents change from time to time.  AT&T negotiates carriage agreements with the owners of the channels every few years and sometimes content drops, sometimes AT&T adds new channels.

WFTV is owned by Cox Media Group who had decided that AT&T's monetary offer to carry its stations on U-verse isn't good enough.  Cox therefore has pulled consent for AT&T to show them so that viewers, like you, will complain to AT&T.  To be fair, please contact Cox (or your channel) as well, to tell them you want to see their content.

Switching to another provider won't insulate you from retransmit agreements.  All Pay TV providers have to do this. 

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New Member

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3 Messages

Agreed! It isn’t Cox that has put customers in the middle. It’s ATT

ACE - Expert

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37.1K Messages

Agreed! It isn’t Cox that has put customers in the middle. It’s ATT

How do you figure that?


AT&T cannot show the channel unless Cox says it can.

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Employee

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34K Messages

@JefferMC how hard do you think at&t will fight for those channels since they want to abandon u-verse? only time will tell

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Employee

 • 

34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service 8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE

Service may be temporarily interrupted or otherwise limited for a variety of reasons; some beyond the control of AT&T. AT&T reserves the right to refuse credit allowances for interruptions of Service. AT&T also reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the Services (or any function or feature of the Services or any part thereof) without liability. You acknowledge that AT&T may establish general practices and limits concerning use of the Services, including without limitation, the limits set forth in the attached Schedule 1 and Schedule 2.

You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

5 years ago

First they stopped channel 11 and NOW channel 2. Absurd!  What are we paying for?  Channel 2 is what my family watches most. If nothing else they should be offering a substantial discount. They don't care about making the customer happy. After 11 and now 2 I hope people leave this company. We are going to xfinity as soon as they could come out. 1st time trying direct tv/at & t and will definitely the last!  

Note: This comment was created from a merged conversation originally titled Unhappy with service and customer service

ACE - Expert

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2K Messages

Gosh, I wish customers would educate themselves. Directv did not remove your channel  2, the channel owner removed it. This happens to every tv provider when the contract is up for renewal. If you think xfinity doesn’t lose channels too, you would be wrong.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Employee

 • 

34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service 8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE

Service may be temporarily interrupted or otherwise limited for a variety of reasons; some beyond the control of AT&T. AT&T reserves the right to refuse credit allowances for interruptions of Service. AT&T also reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the Services (or any function or feature of the Services or any part thereof) without liability. You acknowledge that AT&T may establish general practices and limits concerning use of the Services, including without limitation, the limits set forth in the attached Schedule 1 and Schedule 2.

You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

5 years ago

Try writing your congress and senators, and remind them of 1st ammendment rights. Also write the signal provider and remind them as well. COX media group, provider of FOX25 in Boston, just pulled the plug. Their statement is "we pay a lot to DirecTV and we should complain to DTV". Instead, I've written to COX twice, reminding THEM that I already pay THEM by watching their commercial TV, and them trying to strong arm DTV into paying even more will ultimately require me to pay DTV even MORE. Of course, no response from COX Media! And of course, COX gives you DTV's phone number to complain to DTV, but I dare you to try and find COX's contact numbers! Here's the best CMG contact I've found: [email scrubbed]

(edited)

ACE - Expert

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14.1K Messages

5 years ago

This is not a first amendment issue. However, it is a situation that has been created by congress and the FCC allowing the stations to charge Directv, and othere satellite and cable companies,  for signals that are available over the air for free, and putting all the power in the hands of a few large companies that have been allowed to buy up hundreds of local stations and then strong arm the satellite and cable companies into paying ever increasing prices for their signals. 

New Member

5 years ago

Can I get my money put back on my credit card or a check sent to me. On December 19th I transferred from at&t to Cricket Wireless. A Prepaid amount of $58.41 was put into my account but wasn’t able to transfer over to Cricket Wireless. The account was closed with at&t PRepaid.

Note: This comment was created from a merged conversation originally titled Money left in AT&T PREPAID Account, when I switched to new plan

Employee

 • 

34K Messages

no prepaid doesnt refund and is not transferable, you should have waited to move services after using up the at&t balance

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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