DirecTV 4K Compatibility with Sony Bravia XBR65X950G

We'd love to help, @elportalian24!

The Sony Bravia XBR-55X850C is a DIRECTV 4K Ready TV, so the issue may be that you are using a Genie Mini client with the TV. Have you ever been able to fully enjoy the 4K content on your device, and did the picture issue happen recently? Make sure all of the connections are secured properly from the Mini to the TV, to eliminate connection problems, and try a different cable or input setting to see if that resolves the problem.

To answer your question, all 4K TV's should be compatible with our DIRECTV 4K service, as long as it is set up properly and there are no current software conflicts. The Bravia XBR-65X950G is not a DIRECTV 4K Ready TV (DIRECTV 4K Ready TV's were discontinued after 2017), so it should work well with your current Genie 2/Genie Mini setup.

We hope this helps.

John, AT&T Community Specialist

1)  Thank you for your response.  My picture on 4K Channels 104-105 had been dull with the brownish tint from Day 1 (November 2017), never worked - except for Streaming services. Had attempted moving HDMI cables to different Ports and resetting all units, but to no avail.  Powering down never helped either.  Called support several times, but no help at all.  Just gave up...

2)  Current status as follows:  HS17/100 Server latest update is "0x1214...07/10/2019...12:52 A.M."  C61K-700 Genie Mini latest update is "0x11fe...07/03/2019...16:18:39".  I Powered down my entire system.  I moved all HDMI cables, even switching ends, to different Ports.  Powered up the system and reset both the Server and the Genie Mini again.  My 4K reception seems to be working fine now  YEA...

3)  However, I now have a new problem.  When I turn on my TV, using the DirecTV Remote RC73, I get a display of  "No signal.  Check the external input or select another input using INPUT button."  *Note:  If I turn my TV off and turn it back on within 1 minute it works.  Only fails when the TV is off for more than a minute or so.  I repeated my steps in Paragraph 2 above , but to no avail.  In experimenting I have found a work-around, but this not acceptable (takes 10 minutes to complete this work-around).  I should be able to power the TV off and then power back on and have immediate DirecTV reception.  Please provide me a solution.  Thank you.

4)  P.S.  The one thing I haven't done yet, in any case, is to actually unplug the HS17/100 Server from it's power source or disconnect the link between it and the C61K-700.  Basically a "refresh?" 

We're glad to hear you were able to resolve the 4K problem, @elportalian24.

The new video issue going on is likely related to one of three problems.

1. Faulty HDMI cord. This is the least likely, since you've stated that you've switched the HDMI cords and input ports around multiple times.
2. Faulty HDMI port on the Genie Mini. If a different, undamaged cord does not work, or if you have a way to test the same cord on a different device, it may be that the HDMI port on the Genie Mini has a short or is worn.
3. Faulty HDMI port on the TV set. You can isolate and rule this out by trying a different HDMI cord connected to a Laptop or video source other than the Genie Mini on the same port, or see if a different port will work.

As an added troubleshooting step, refreshing your equipment online can help resolve many problems.

We hope this helps.

John, AT&T Community Specialist

John, I really appreciate your assistance in trying to resolve this connectivity issue.  Unfortunately I have attempted your recommendations and it did not resolve my issue.  I used multiple HDMI cables, used multiple HDMI Ports on the TV, used red reset button on both the HS17/100 Genie2 Receiver and the C61K-700 Genie Mini, then on the DirecTV site I did an equipment "Refresh" on both the Genie2 Receiver and the Genie Mini client - problem still there 

The only thing I haven't attempted is to physically unplug the HS17/100 Genie2 Receiver from the power source, which is a high powered enhanced surge protector unit.  On the DirecTV site, and reviewing Community searches, it says as perhaps the last resort is to unplug the receiver.  However, the power cord has a permanent coated label right on the power cord with big letters "DO NOT UNPLUG".  I do not want to lose all of my recordings.  One of the searches stated there is a menu with an option "Reset Everything", which of course I don't want to do.  I will do it if you okay it. 

If done, and problem still there, then I think it narrows it down to a faulty C61K-700 Genie Mini Client.  If so, how do I request a replacement?  I really hate to go through the standard Help Desk 800-531-5000.  Again, thank you!

Hello @elportalian,

Thanks for providing all that additional information.
Is there another T.V. source you can try?
We want to narrow down the issue and see if you're still experiencing issues on another T.V. in regards to the brown tinting that occurs.
Also, you mentioned you plugged in other devices, this only happens when using the receiver, is that correct?

Mihai AT&T Community Specialist

The 4K Dull and Brownish Tint has been resolved!  I am now receiving the 4K Channels 104-108 correctly.  RESOLVED!

Not sure I understand your response as "Also, you mentioned you plugged in other devices, this only happens when using the receiver, is that correct?"  My configuration is:

1) DirecTV HS17/100 Genie 2 Receiver

2) DirecTV C61K-700 Genie Mini Client

3) Sony Bravia XBR55X850C 4K UHD TV (Have tried all 4 HDMI Ports.  This eliminates a bad TV, correct?

4) Used multiple HDMI UHD rated cables.

I have only been working with these units - not "other devices?"

I don't have another TV source that I can easily relocate to the room.  Can I unplug the HS17/100 Receiver, wait 15 seconds, re-plug and try it again?  Only thing not done at this point.  If doing so, will I lose all of my recordings?  If this doesn't work doesn't that point to a bad, at least suspect, C61K-700 Genie Mini Client?

Hello @elportalian24,

To answer your question you shouldn't lose your recordings by just unplugging the receiver. Check out this article here that will help with restarting your receiver.

You can also check out this forums thread that talks about resetting your receiver so that you get a better understanding.

Charles, AT&T Community Specialist

Okay, I think we have reached the end of Debugging the issue of "...No Input..."  This morning I physically unplugged (last option) the HS17/100 Genie 2 Receiver from the power source in an effort to clear memory, etc.  When I turned the system back on - no go!  I really appreciate all of the support, but I desire to request a replacement C61K-700 Genie Mini.  Reviewing the Post Replies above to this issue it was stated that this could be the issue, that the HDMI Port on the C61K-700 is defective, maybe shorting out.  Countless hours have been put forth, both by me and AT&T DirecTV to resolve this issue, but to no avail.  Please have a Supervisor review this incident and authorize a new replacement unit.  Thank you.

Hi @elportalian24,

You might also try plugging your the HS17/100 Genie 2 Receiver for a power source directly into the wall socket instead of the power strip.  Hope this helps!

Lafayette, AT&T Community Specialist

I removed the HS17/100 from my super-duper Power Surge box and plugged directly into the wall socket.  Unfortunately this did not resolve the '...No input...detected...' issue.  Seems like we have exhausted every conceivable step, without resolution.  In reviewing the above Posts to this problem you can see all that has been attempted.  May I please get a new replacement C61K-700 Genie Mini.  Thank you very much.

Hi, @elportalian24.

We'll be sending you a private message to get more information from you, so we can assist. You can view and respond to the private message in the Forum's Inbox.

John, AT&T Community Specialist