Contributor
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2 Messages
Error unable to retrieve configuration
Have ipad 2, have been using direct tv IPad app for approx 1 wk. Everything was working fine, all receivers connected via home network and fully functional.
Tonight the app was working fine but then quit working suddenly. Now just get error message when opening the app. Says "retrieving application configuration" then pop up displays "error unable to retrieve configuration"
Tried reestablishing wireless connection on iPad- no change
Tried relocating to where signal strength was max'd out- no change
Tried resetting modem- no change
Tried deleting and reloading app- no change
Frustrated and unable to use this otherwise great app. Any advice on how to fix?
Tonight the app was working fine but then quit working suddenly. Now just get error message when opening the app. Says "retrieving application configuration" then pop up displays "error unable to retrieve configuration"
Tried reestablishing wireless connection on iPad- no change
Tried relocating to where signal strength was max'd out- no change
Tried resetting modem- no change
Tried deleting and reloading app- no change
Frustrated and unable to use this otherwise great app. Any advice on how to fix?
rjlee
Contributor
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2 Messages
14 years ago
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jimbkrenek
Contributor
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2 Messages
13 years ago
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jayjc
Contributor
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2 Messages
13 years ago
I as well had thi problem and still do at times,my resolution after trying all what you guys did as well was to turn off all programs running in background. And hard booting the ipad2.
Killing apps in bground by dbl tapping start button and programs ome up on the btm of screen press and hold till they shake and little minus signs appear on upper left corner.
Tap minus sign on all icons till all gone, at this point hard boot... Hold start button and on/off switch at same time till screen goes blank and the apple icon returns, release buttons at that point, when iPad starts u will have all your memory avail. That was occupied previously, start DTV app
It should go through its start up file remarkably fast and work.. It did it for me hope it works for you,... Hope there is an update soon with a fix..
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shane577
Contributor
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1 Message
13 years ago
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texas2step
Contributor
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2 Messages
13 years ago
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ebonovic
Scholar
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168 Messages
13 years ago
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texas2step
Contributor
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2 Messages
13 years ago
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ebonovic
Scholar
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168 Messages
13 years ago
We have seen some ISP's lately have some DNS issues.
What is your ISP, and DNS IP Address that they normally assign to you?
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dhax
Contributor
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2 Messages
13 years ago
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braddorsey
Tutor
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9 Messages
13 years ago
My iPad app also worked well for me for a long time...until about a month ago. I just tried the 8.8.8.8 in my DNS line and I can at least get past the Retrieving Configuration Error and the app loads. But now I can't get my app to see my receiver. Also, before you ask, my DVR is fully connected to the internet. TV apps work, all other parts of the DVR internet activity works. Only my DTV app won't connect properly. The IP addressess match, I have changed the DNS to 8.8.8.8 and it still doesn't quite work.
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mikesmithut
Contributor
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2 Messages
13 years ago
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dcd
Expert
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20.7K Messages
13 years ago
Try removing the App, RESETTING the iPad and reinstalling the App. I'd guess your iPad is still looking for the old router.
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mikesmithut
Contributor
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2 Messages
13 years ago
Sent from my iPad
On Apr 7, 2012, at 10:31 AM, DIRECTV Technical Help Forums<> wrote:
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