New Member
free HBO until May 31 2020
I received message that I had free HBO until the end of May. Went to the channels and I don't get them, so I called and because I have older equipment my HBO channels are in the 500's not 1500. I've been with them for 18years and because I won't upgrade the won't honor the message they sent to me.
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Official Solution
shannon02
ACE - Expert
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21K Messages
5 years ago
AFAIK the free HBO channels are only the On Demand ones on the1504 that needs an internet connected DTV receiver to get them. The only DTV receivers that can't be connected to the internet are the SD only receivers that are now obsolete as DTV is shutting down the MPEG2 channels so you need to contact DTV for a swap order.
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Constructive
Employee
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34K Messages
5 years ago
@Juniper 💁
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@bear16332
Agent gave inaccurate info.
HBO channels are 501 thru 509 and 511.
HBO On Demand is 1501. The channels in the 1000s, On Demand, are the online libraries. Those are only accessible with an HDDVR connected to home internet. This is because it downloads the content to the box, a form of recording.
Having old boxes would not prevent you from getting HBO. But if you have an HD non-DVR, then you just wouldn't get On Demand.
The only concern is if your equipment is SD-only capable (MPEG-2). DirecTV has been shutting down the very old feeds since April 2019, so going forward we all need MPEG-4 boxes and receiving dishes. To see if this truly affects you (as opposed to an agent trying to scam an upgrade), what are the exact models of each box you have?
(edited)
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