7 Messages
Holiday Countdown 2024 Release Date?
It's been a few days since the 1st of December and I'm wondering when the tracker is going to release because it has come out earlier in the past.
7 Messages
It's been a few days since the 1st of December and I'm wondering when the tracker is going to release because it has come out earlier in the past.
Accepted Solution
DIRECTVhelp
Community Support
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255K Messages
4 months ago
Hi, @Camboy360. Although the Santa tracker won't be accessible on DIRECTV, you can check out https://www.directv.com/insider/holiday-movies-guide for the best selection of your favorite holiday movies. DIRECTV appreciates your understanding. Shirley, DIRECTV Community Specialist
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Camboy360
7 Messages
4 months ago
@DIRECTVhelp so the holiday countdown won't be available this year?
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DIRECTVhelp
Community Support
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255K Messages
4 months ago
That's right, it won't be available this year. John, DIRECTV Community Specialist
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swhizzo26
2 Messages
4 months ago
Unbelievable! The amount of money charged for their services this is unacceptable. I can’t imagine how many disappointed children there are out there who have been awaiting its annual return including our family. Another fail by DIRECTV! Shame on you!
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Juniper
ACE - Expert
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22.9K Messages
4 months ago
@swhizzo26
There is no obligation the tracker be available, though DirecTV has provided it in prior years. I wonder if the change in ownership caused challenges to implement this year or if it is discontinued to prioritize actual needs of DirecTV.
To blow up and seemingly throw a tantrum over an optional channel/service that isn't required, now that seems a bit shameful. There are more important things in life.
(edited)
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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swhizzo26
2 Messages
4 months ago
Excuse me? Tell that to my child who has gotten up every morning for weeks and checked the listing with hopes that it has been released. Tantrum? You have no idea who you are speaking to or what I represent. You are correct they do not have any obligation to release the tracker but they sure can continue to raise my rates while continuing to take away benefits of the service. And yes I have more important things to focus on than some internet troll who feels it necessary to Mom shame. Merry Christmas!
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Juniper
ACE - Expert
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22.9K Messages
4 months ago
@swhizzo26
You felt it necessary to "shame" because a feature is not available this year as if it was some obligation of life. It does not matter what you "represent", this is the same response I would give anyone who would accuse shame for a feature that is not a guaranteed nor required part of the service.
Rates go up as the network/content owners increase their prices to the TV providers each time their carriage agreement comes up. It is how the industry is setup. Naturally if a TV provider's costs go up than that feeds into the price adjustments we customers see.
I simply give a realistic, calm, and adult perspective. It is better than making petty comments. It is unfortunate your child is disappointed, but perhaps use this as a teachable moment on how to handle that and find something positive to focus on.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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iwantahollyjollychristmas
2 Messages
3 months ago
@DIRECTVhelp will the countdown atleast be available on christmas eve?
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DIRECTVhelp
Community Support
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255K Messages
3 months ago
Hi, @iwantahollyjollychristmas. No, unfortunately the countdown won't be available either. Denjylene, DIRECTV Community Specialist.
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iwantahollyjollychristmas
2 Messages
3 months ago
@DIRECTVhelp dang, how come its not available this year?
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