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jenniekelly4557

New Member

Sunday, May 10th, 2020 1:01 PM

How to get closed captioning

Before my Genie was programmed to my television, my tv remote would allow me to enact closed captioning. Now that the Genie is programmed to my tv, I can't utilize my closed captioning via my tv menu. When going thru the menu on Genie, I can't find an option for closed captioning, and I need it because I'm hard of hearing and most of the time can't understand what is being said, and I can't turn my tv up loud. Please let me know if anyone has this problem. I read forum questions about CC. but they are from 5 years ago, and the remote options are different now, because I tried their instructions, and the options they talk about are no longer. Thank You 😊

Question

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3

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Accepted Solution

Official Solution

shannon02

ACE - Expert

 • 

21.1K Messages

5 years ago

Press INFO then right arrow to CC on the DTV remote.

You may need to change the TVs input/source to ANT to get the CC menu back on the TV.

(edited)

2

0

jenniekelly4557

New Member

@shannon02 Thank you Shannon, it worked!! Also, thank you for the directions to put the CC back to the television remote also; I'll have to see which I like. Having the option is wonderful!!

(edited)

Like

5 years ago

0

DIRECTVhelp

Community Support

 • 

255.1K Messages

We are delighted you have your CC back. Thanks to @shannon02, and @Juniper, for their great help!

 

We are very proud of our Ace's and the knowledge that they share on our Community Forms page.

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

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DIRECTVhelp

Community Support

 • 

255.1K Messages

5 years ago

We'd love to help with your closed captioning settings, @jenniekelly4557.

Are you seeing any black rectangle on your TV screen? Do you have closed captioning enabled on both your TV set and U-verse TV settings? If yes, we suggest that you disable close captioning on the TV set and then verify the settings on your U-verse TV using System information, located in Options > System.

We also suggest that you view this great article to get tips on how to set U-verse TV close captioning and language preferences.

Let us know if you need further assistance!




Yetty, AT&T Community Specialist

3

0

skeeterintexas

ACE - Expert

 • 

28.3K Messages

@ATTHelp How about you give directions/suggestions for DirecTV and NOT Uverse. smdh

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

jenniekelly4557

New Member

@ATTHelp I guess I've not asked this question properly. Today a Direct TV service man brought new DirecTV boxes for us, along with the Genie remote controls. I was not in the room when he programmed the TV & box with the Genie.

Before he came by, I had CC via my TV remote, enacted. After he left, I had no CC; so I went into my TV menu, I can access everything on the menu EXCEPT CC, I can neither turn it off or on. I gotta say, it concerns me that my CC is inaccessible. When I try to use my Genie menu, I don't see an option for CC. I have gone thru the booklet that came with the Genie remote, but see nothing about Closed Captioning. Thank you in advance for your assistance.

(edited)

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5 years ago

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DIRECTVhelp

Community Support

 • 

255.1K Messages

Hey @jenniekelly4557,

We understand that you're still having trouble With closed captioning. Don't worry, we can help figure whats going on here.

Have you tried these steps to activate Closed Captioning? Please try those steps and let us know if they worked for you.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

Juniper

ACE - Expert

 • 

23K Messages

5 years ago

@jenniekelly4557

If it was either of the options for DirecTV CC/subtitles, just press INFO and scroll to the right where the CC options are.

If you mean your TV's own CC, for that you need to use the TV's remote to set the option.

3

0

jenniekelly4557

New Member

@Juniper Thank you so much for your help!!!!! It worked in the information options just as you said. I would have NEVER seen that, I was looking in the settings-audio. You have made my life so much better 😊😊😊

Jennie Kelly

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5 years ago

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Juniper

ACE - Expert

 • 

23K Messages

You're quite welcome. They get some use in our household as well. When we have a disagreement of what was said (or neither of us have a clue), we rewind and turn it on to figure it out.

Enjoy your shows. :)

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Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

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