Skip to main content
DIRECTV Community Forums
Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

theneuron

Participant

Tuesday, May 26th, 2020 2:19 PM

Is there a way to stop commercials from running when pausing?

I can no longer pause and examine something because the paused picture changes to ATT programming commercials before there is time. And switching back loses the paused page as that always loses 2 or 3 frames. Try reading a longer Chuck Lorrie vanity card after one of his shows, or seeing all the sight gags in shows like The Simpsons. This is ruining DirecTV for me! EXTREMELY ANNOYING!

Question

170

2

0

Constructive

Employee

 • 

34K Messages

5 years ago

the only way is to disconnect your receiver from the internet

5

0

theneuron

Participant

Thanks so much! This workaround has been tried and works. I would prefer a switch but almost never see one from anyone on a 'new & improved' system that really usually isn't improved at all for me.

Like

5 years ago

0

Constructive

Employee

 • 

34K Messages

i havethe latest equipment and still only the owrk around is to disconnect from the internet

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21K Messages

Why would any provider give you a switch to turn off an ad?

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

theneuron

Participant

Now if I could find one for my Samsung TV. It shows the "SmartHub" for 60 seconds, yes, I timed it, anytime you go into settings and back out.

All Samsung had for me was to reset the SmartHub but this only works until you turn off the TV and it resets. It also wipes all the apps that were there off the SmartHub so streaming via the TV is out. That part doesn't bother me as anyone who streams from a smart TV must have never streamed from a dedicated device like a Roku etc.. But even finding a TV that's not smart is near impossible. Smart does not mean better!

Like

5 years ago

0

theneuron

Participant

Replying to shannon02 .

"Why would any provider give you a switch to turn off an ad?"

I'm sure ATT and some customers consider it a 'Feature' to help clients find content. But no one I know of ever bothers when changing the basic functioning of operating interfaces to give a switch for those to whom it is a downgrade. SMH

Like

5 years ago

0

TomLe

Scholar

 • 

60 Messages

5 years ago

I believe what you're seeing is something AT&T tried for about a week, and now it's no more.

For me it started about a week ago, when you'd pause something about 30 seconds to 1 minute later some AD would show on the screen. I would press the INFO button to remove the AD as per the instructions to press any button, then my paused video would be advanced a few seconds. Ya, very annoying.

My DVR is not doing this anymore. It's interesting they can make these changes on-the-fly without receiver updates. My last firmware update was December of last year. So it's obvious they can make whatever change they want to your DVR in real-time.

EDIT: Interesting coincidence, their receivers were getting AD popups after 30 seconds or so of pause, and right around when that tomfoolery behavior stopped, numerous people are receiving "Error 927" while trying to watch Video On Demand programming. Someone mentioned a possible AD server access problem for the 927 error. Because with Video On Demand recordings, see no ADs, then see no videos. Has someone's AD network been hacked?

(edited)

2

0

theneuron

Participant

I checked mine and it is still doing it. SMH

Like

5 years ago

0

Juniper

ACE - Expert

 • 

22.9K Messages

If the DirecTV setup is disconnected from internet (resetting network defaults, unplugging Ethernet or CCK-W if not built-in WiFi used) but still showing programming adds during pause, then it is still acting like it is connected.

In that case I would unplug power from the HDDVR/Genie that is used to connect to internet for at least a minute. This normally clears anything stuck in residual memory. It may dump the guide info, but that is back within 24 hours. After this full power cycle, I would reset network defaults one more time to be safe. This should make sure it is not holding on to your router's info when it should be cleared from it.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0


NEED HELP?
Ask a question

Related Conversations

    No conversations found!

Top DIRECTV FAQs

Helpful Widget

Find out how to return your equipment. Get started!



Learn what error codes & messages mean. Get started!