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New Member

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9 Messages

Sunday, May 14th, 2023 9:51 PM

Closed

KERA channel 13 Dallas-transmission flashing in and out

Why does it say ‘Accepted Solution’ highlighted in green when there is still the same issue with the channel cutting in and out?

New Member

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2 Messages

2 years ago

KERA PBS channel 13 video cuts out every 3-4 seconds.  KERA has researched the issue and found that DIRECTV is the issue.  And it's not my receiver as KERA has posted many veiwers in DFW have complained. What's the plan DIRECTV??

Note: This comment was created from a merged conversation originally titled Kera PBS Channel 13 in DFW area keeps cutting out!

ACE - Expert

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20.6K Messages

This is a customer to customer forum, you have to contact DTV.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

This has occurred for over 1 week.  Ruined viewing of Marie Antoniette.  Why has this not been addressed?  Seems like being a member makes no difference.  This is not a Direct TV issue, because KERA is the only channel with difficulties.  Spoke to Direct TV and since it only occurs with Kera, It has to be Channel 13, KERA.  

ACE - Expert

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6.2K Messages

Have you contacted the station and reported the issue?

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2 years ago

What is wrong with DirecTV's transmission of KERA (Channel 13)?  The picture cuts out every few seconds and goes to black screen.  Sound transmission is OK.  (I have AT&T router/wi-fi but am not using streaming.)

Note: This comment was created from a merged conversation originally titled DirecTV's transmission of KERA (Channel 13 PBS)

New Member

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15 Messages

Our KERA transmission is not the norm, this evening.  On both tvs in the house, the  screen flashes the received image for about a second, then goes black for 3 to 5 seconds.  I called DirecTV, and they "determined" that my issue was with the maker of the tv, Samsung.  Well, the maker of the OTHER tv in the house must also be at fault (not Samsung).  So, will DirecTV buck up and admit that there might just be an issue on their end, and not place the blame on everyone else?  I have read many blog posts this evening trying to find an answer, but just find posts about DirecTV passing the blame off on others....others that have nothing to do with the problem.  DirecTV also does not send technicians out to determine if their equipment, or the like, might be at fault (according to many blog posts....cannot comment on that from personal experience).  There are no notifications from the TV station, itself, stating technical difficulties in the area.  Is there any REAL help available? 

Thanks for letting me blow off some steam.

Note: This comment was created from a merged conversation originally titled KERA channel 13 Dallas-transmission flashing in and out

New Member

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15 Messages

I have the same problem OFTEN in the evenings.  It's maddening.  For years.  I will start looking for a service that can provide good reception for Channel 13.  It seems to happen in cloudy weather but I haven't kept a diary so not totally sure.  Nevertheless all the other channels are fine.  I have asked Channel 13 many times and they point to DirectV.

ACE - Expert

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20.6K Messages

In general problems with one channel is a feed problem from that channel to DTVs uplink center, the local channel uses OTA, phone line or fiber to send their programs to the uplink center.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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15 Messages

What does that mean in English and what can be done about it?

Community Support

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254.4K Messages

Hey there. Having your service working as expected is our priority. We've noticed you have been going through this picture issue for a while, and we aim to keep you watching your favorite content. We would like to give a better review of this. Furthermore, we'll be reaching out to you, to begin with the troubleshooting process. Luisa, DIRECTV Community Specialist.

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ACE - Sage

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46.1K Messages

2 years ago

Probably because DirecTV is aware of the issue and working with the broadcaster. There's nothing more anyone else can do until it's fixed. 


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