KERA channel 13 Dallas-transmission flashing in and out

Why does it say ‘Accepted Solution’ highlighted in green when there is still the same issue with the channel cutting in and out?

Responses

H

KERA PBS channel 13 video cuts out every 3-4 seconds. KERA has researched the issue and found that DIRECTV is the issue. And it's not my receiver as KERA has posted many veiwers in DFW have complained. What's the plan DIRECTV??

Note: This comment was created from a merged conversation originally titled Kera PBS Channel 13 in DFW area keeps cutting out!

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shannon02

ACE - Expert

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20.6K Messages

This is a customer to customer forum, you have to contact DTV.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

4

4lvh

New Member

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2 Messages

This has occurred for over 1 week. Ruined viewing of Marie Antoniette. Why has this not been addressed? Seems like being a member makes no difference. This is not a Direct TV issue, because KERA is the only channel with difficulties. Spoke to Direct TV and since it only occurs with Kera, It has to be Channel 13, KERA.

2 years ago

bcbsncjlj

ACE - Expert

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6.2K Messages

Have you contacted the station and reported the issue?

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

J

JoanBradley

New Member

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2 Messages

2 years ago

What is wrong with DirecTV's transmission of KERA (Channel 13)? The picture cuts out every few seconds and goes to black screen. Sound transmission is OK. (I have AT&T router/wi-fi but am not using streaming.)

Note: This comment was created from a merged conversation originally titled DirecTV's transmission of KERA (Channel 13 PBS)

70

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litzdog911

ACE - Sage

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46.1K Messages

2 years ago

Probably because DirecTV is aware of the issue and working with the broadcaster. There's nothing more anyone else can do until it's fixed.

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AliceSpringer

KERA channel 13 Dallas-transmission flashing in and out

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4lvh

bcbsncjlj

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AliceSpringer

KERA channel 13 Dallas-transmission flashing in and out

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