4 Messages
Lost TV sound only for DirecTV.
I have a DirecTV receiver connected to my LG smart TV via HDMI cable. I also have an X-Box connected to my tv via HDMI cable. I’ve been using both for years with out any problems. All of a sudden the sound went out on my DirecTV. I thought it was my TV, but the sound for my X-Box works just fine. Also, the sound for Netflix through my smart TV works fine. Only DirecTV is the sound out, but the picture is fine. I tried swapping HDMI cables, swapped receiver box from another room, and tried a different HDMI input on my TV and nothing has been able to restore the sound. I even rebooted the TV, restored to factory settings, and rebooted my DirecTV receiver. I’m out of things to try. Why would only the sound, only on DirecTV, only on one TV go out all of a sudden?
DIRECTVhelp
Community Support
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21.3K Messages
9 months ago
Hello there, we are sorry for the inconvenience you have with the sound, however we are here to help you. Please check your private note, so we can take a closer look at your case. Jhonny, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.5K Messages
9 months ago
Sounds like you need to replace the DTV receiver.
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Juniper
ACE - Expert
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21.3K Messages
9 months ago
When you swapped DirecTV boxes, did the issue follow the box or did it stay at that TV?
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Gooch94568
4 Messages
9 months ago
The problem seems to stay with the TV. I’ve swapped receivers with a different working TV. Both receivers work just fine on the working TV, but neither are able to produce sound on the suspect TV. It makes it sound like a TV problem, but the TV produces sound from anything else that is connected to it.
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shannon02
ACE - Expert
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20.5K Messages
9 months ago
Have you tried plugging the Xbox into the HDMI port the DTV receiver is using and the DTV receiver into the Xbox HDMI port?
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Gooch94568
4 Messages
9 months ago
Yes. Tried swapping HDMI ports and X-Box works on both ports and there is no sound on DirecTV on either port. It’s very strange.
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DIRECTVhelp
Community Support
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21.3K Messages
9 months ago
Please, check the following link to try some basic troubleshooting https://www.directv.com/support/article/000093281 In the meantime, we are sending you a direct message, please review your inbox. Dylan, DIRECTV Community Specialist
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Juniper
ACE - Expert
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21.3K Messages
9 months ago
Since problem stays at TV then it is something local to the connections and not the DirecTV box.
Check for any firmware/software updates for the TV.
Make sure neither DirecTV box or TV is plugged into a 'smart' power strip.
If TV has HDMI-CEC turn it off.
Oh and make sure no other HDMI devices are plugged into the TV. Just in case a weird HDCP handshake issue is part of the problem.
After the above has been done, if issue still persists do one last reset of TV and box (unplug power for a couple minutes) so it syncs up with any last changes made. Naturally verify that HDMI cord is secure with anything you have to move about through this.
(edited)
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gregeusa
New Member
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513 Messages
9 months ago
I get sound cutouts, and it stayed with my Gemini.... a Genie Mini connected to the same server has no such issues.
It seems the Gemini gets "lost" every so often, and I normally have to kickstart it by changing to another channel, and where the audio encoding is different....
Happens to me daily... on both 2016 Samsung 8 series, 2023 LG OLED, and pretty new Denon receiver.
Typical.... just hoping for more updates to fix this.
Greg
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shannon02
ACE - Expert
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20.5K Messages
9 months ago
@gregeusa Don't think he has a Gemini as he posted he had the receiver for years.
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Gooch94568
4 Messages
9 months ago
I have Genie Mini’s.
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DIRECTVhelp
Community Support
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21.3K Messages
9 months ago
Please see your inbox, we have sent you a private note to better assist you. Jhonny, DIRECTV Community Specialist
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