MLB Extra Innings, NBA League Pass and suspended games the Coronavirus (COVID-19) pandemic

Juniper have you actually tried calling DirectTV. That is a funny post.

@cassiday55

Yes I have called DirecTV. Only time I have had an issue getting through is right now. Many call centers closed, and even ones that are open have employees on extended leave. So of course they are short staffed. And the situation doesn't reduce how many people are calling in. So as a business and the individual employees, they are suffering just like the rest of us. Covid-19 situation is NOT funny.

@Juniper I do understand the situation Coronavirus put all of us in, but ATT/Directv gave us (i think) the chance to cancel programming. The problem I have is that they can't be contacted to do so. How is that helping us the customers, they needed and still do to find a way to give us another way to contact them. In the past you can cancel programming from their home page, that is no longer the case, that would have been very handy nowadays.

Sports subscriptions were only cancelable over the phone, like pretty much everything else. Their business model, like other companies, is built around having live agents talk to you in order to minimize how much revenue is reduced and to upsell other products and services.

With the situation they are very understaffed. They can't put more agents on the phone against stay at home orders. So it comes down to either one keeps trying to get through, or to give some time for stay at home orders to end so staffing can return to normal levels and call before the season starts to opt out.

@Juniper I did not state the the virus was funny, I take it very serious as I am up in my years and I have other conditions. There is nothing funny about it. Your suggestion to call DIRECT TV for assistance is funny. I agree they dont have the staff to support during these times and maybe you should not recommend that people call during these times. Why would you even suggest this knowing their situation. I do think that ATT should direct some energy to proper billing. Please do not try and put words in my mouth. Not one of your better responses.

The season start at this moment is being delayed not canceled.

Since the 2020 season is going to start late (shortened) on cancelled completely, will the charge for it on this months bill be returned?

If there aren't any baseball games being played due to the Coronavirus will people that have the MLB package be receiving a credit?

You pay for the season so as of now, nothing has been cancelled. The season start may get delayed but until they actually decide to cancel part of the schedule and show less games, it is too soon to say what, if any, credit will be given.

No. Not until anything is actually cancelled. You pay for the season and as of now, all games are still scheduled to be played.

@ATTHelpForums That's really clueless...Why doesn't ATT/DTV simply NOT start charging us for MLB until the season definitively start in these unusual times to give customers a break?!? This is the kind of corp action that causes "cutting of the cord" to move on to other providers!

I'm interested in cancelling my extra innings package, but the is no way to contact anybody as when you call you have to wait for ever (in my case I waited for more than 3 hours). I'm told that I have until April 2nd to make changes, but if you can't contact them how in the world you can cancel it. I do understand the situation, but there must be another way to contact ATT.

Same for me. I see a (Edited per community guidelines) (Edited per community guidelines) resulting around this. Im an attorney.

Then you should know that DTV customers are limited to binding arbitration.

Until there is actual cancellation of games I doubt the MLB will give DTV any money back to refund to its customers.

Maybe you do not understand. There are NO games. ALL sports are currently cancelled. I, for one, would like to cancel my MLB Extra Innings subscription but it is very difficult to get thru to DirecTV by phone. There is no other way to cancel the subscription except by phone.

They are not canceled just postponed, only spring training was canceled and you only have until the March 26 postponed season opener to cancel after that you are locked into the full season.

@shannon02 Your statements mean nothing... There is no one to contact because AT&T has horrible customer service that is now magnified by the Covid-19 crisis.... Ultimately, this is AT&T's responsibility to correct! Especially when multitudes of customers are trying to get it rectified with NO RESPONSE!

If the season is actually canceled, then DirecTV would process reversals of the installments accordingly.

However at this time they are not canceled, only delayed/postponed. There is a chance of it being canceled, but that has not been announced yet. So without further official direction from MLB (or other leagues), billing remains as normal.

As for discuss with customer service unfortunately you must have patience for that. Covid-19 has left them severely understaffed.

There is no response here as this is a public customer to customer forum, not customer support itself. If you want to know officially what they are doing, or any further updates they release, then check the actual page they have with all the announcements.

https://about.att.com/pages/COVID-19.html

they have been postponed not cancelled last I heard

i think that call would have to come from mlb

as the money you pay directv goes to them, or at least much of it

@mdram4x4 Who cares?? Legally my contract isn't with MLB, it's AT&T. They've breached by not providing a service I'm paying for. I'm not AT&T's insurance policy.

you pay directv, directv pays the nba

so a refund would be started by the nba, please contact them

preview channels and promotions com from the channel owners

please contact them

The NBA will mostly not refund any money until there is an actual cancellation of games.

AT&T CEO has stated he would rather loss customers then run at a loss by giving out more dicounts.

"AT&T CEO has stated he would reather loose customers [than] run at a loss by giving out more discounts". ....How pathetic if that's true!!

Well operate at a profit with a smaller set of customers, or just operate at a loss until you go out of business by too heavily discounting the service to customers who cannot afford or are just feel entitled. It would be pathetic to keep giving unreasonable discounts.

People just need to learn to budget and quit trying to live so far beyond their means.

@Juniper (Edited per community guidelines) kind of response is this???????????????????? Are you really saying consumers who refuse to pay for a service they are NOT getting feel entitled or live beyond their means? Seriously? While AT&T said

they'd rather lose customers than give discounts and run at a loss?? Who's the horrible business person here?? Sure reads liek AT&T to me. You're better off shutting up.

Until they are really canceled not just postponed there will be no refunds.

doubt it it’s been suspended not cancelled

yes it’s postponed not cancelled there is no guarantee of when you see the games just that you will see them. This is an issue you would need to take up with mlb as At&t only passed your payment to them

We are here to help you with your MLB extra innings, @05061949dob.

Thank you to @Constructive for the useful information.

The MLB has suspended the season until at least Mid-May with no startup date determined yet. MLB will announce the effects to the 2020 schedule at a future date. 

If you have any other questions or concerns, please reach out to our customer service at (8002882020) or by

chat. 

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

@ATTHelp YOU never answer the phone and the chat has been disabled for weeks and weeks Try again. Refund the money or credit accounts or face a class action suit that could be put together very quickly. NO ONE cares if AT&T hass passed along the money. That's not our problem. We're not here to pay for your mistakes. We pay for a service, not to indemnify AT&T.

call and cancel it. Be prepared for long hold times though. Most have reported 2 plus hour hold times

@Constructive WOW! Surprised they would not just cancel it for everyone automatically....Thank you!

if they cancel everyone and they start playing next eeek how would that fair?it hasn’t been cancelled only postponed. If they don’t play at all then refunds would probably be put into effect

AFAIK you can't cancel after the season start.

AFAIK unless you cancel before March 26 then yes unless they actually cancel any games.

this is up to the sports league