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df2673

New Member

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1 Message

Thursday, March 12th, 2020 6:02 AM

MLB Extra Innings, NBA League Pass and suspended games the Coronavirus (COVID-19) pandemic

Will we be getting a partial refund on our League Pass subscriptions since at least 2 weeks of games will be suspended?

Question

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Updated 

5 years ago

 • Edited

6.9K

15

0

Lambo58

New Member

 • 

1 Message

5 years ago

With COVID-19 suspending the start of the MLB 2020 season (i.e. unknown start date), how is DirecTV handling the billing? For example, my MLB package billing starts 3/26/20, but with the season on hold I shouldn't be billed.
Note: This comment was created from a merged conversation originally titled MLB Package-Early Renewal

1

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butterflygirl

New Member

When will you notify customers of the MLB charge policy. If we are not seeing

live events, we should not be paying for service until that happens. Please make an

announcement soon, so we can make an informed decision about keeping or cancelling our current MLB subscription. Thank you for your help in addressing this issue. [email scrubbed]

(edited)

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5 years ago

0

dominiqueluther94

New Member

 • 

1 Message

5 years ago

Since the nba i cancel until further notice do i get a full refund for the nba pass

Note: This comment was created from a merged conversation originally titled Cancel nba league pass

1

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Juniper

ACE - Expert

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22.8K Messages

You have to call DirecTV to cancel any services off your account. There was a recent announcement. No refunds at this time since NBA is suspended, not canceled. But of course that could change as it develops.

NBA, NHL and MLS games are suspended for 30 days, but their seasons have not been officially canceled. AT&T is monitoring the situation and will consider refunds or credits when/if appropriate.

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

For further updates check: https://about.att.com/pages/COVID-19.html

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5 years ago

0

sandblaster

ACE - Expert

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2K Messages

I’m sure you’ll get the appropriate credit when and if the remaining games are cancelled but certainly not a full refund. Seventy plus percent of the season has been played.

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5 years ago

0

dominiqueluther94

New Member

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1 Message

@sandblaster i got the pass a week before the season got suspended

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5 years ago

0

papril14

New Member

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3 Messages

@Juniper I tried to call yesterday.. sat on hold for over 20 minutes and then was disconnected.

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5 years ago

0

pcarfagna6

New Member

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2 Messages

5 years ago

Is DirecTV waiving their premium for major sports packages, ie MLB?

Note: This comment was created from a merged conversation originally titled sports packages

2

0

Constructive

Employee

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34K Messages

no they arent they have been postponed not cancelled, if it turns out they cancel then most likely they will compensate

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

DIRECTVhelp

Community Support

 • 

254.9K Messages

Hi @pcarfagna6,

 

There are no changes right now for the sports packages. We are actively monitoring what's happening in the sports world, and for all those that are subscribed to these sports packages, we will notify them of anything happening.

 

Also, you can stay updated with our COVID-19 response page.

 

David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

jonnynu

New Member

5 years ago

The MLB has postponed their season. I need two things. I need to cancel MLB Extra Innings but no one is answering the phone. I also need to get a refund for the MLB Extra Innings charge that was on my March bill.

Note: This comment was created from a merged conversation originally titled No one is answering the phone so how do I cancel MLB Extra Innings

7

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litzdog911

ACE - Sage

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46.4K Messages

Their call centers are swamped now. Keep trying. Good luck.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

nonny2t

New Member

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1 Message

Ya, right. They cut back on staff yet we still have to pay. Not ok at all. Been on hold 2 hours waitng for the same thing.

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5 years ago

0

nonny2t

New Member

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1 Message

Same here and I’ve been on hold 2 hours. They figure you’ll give up and just pay for a service you aren’t even getting. Didn’t even prorate the season. Been a customer 20 yrs and this seriously irks me!!!

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5 years ago

0

nonny2t

New Member

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1 Message

FYI, finally got through 2 hour 45 minute wait so you have to have the time. ATT agents are handling the calls not a directv agent so they are doing the whole thing phone, internet, directv, etc that’s why the long wait. Took less than 5 minutes and it was done. Good luck!

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21K Messages

They have been since they took over DTV 3 or 4 years ago.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

nonny2t

New Member

 • 

1 Message

5 years ago

I have been on hold for 2 hours trying to cancel MLB extra innings since you haven’t prorated the season. I am not paying for extra months of nothing since MLB is postponed until at least July. You’ve cut back staff to ”protect” them, not having chat open, nothing can be done on line and your voice service on the phone is a joke but you still have no problem ripping your customers off.

Note: This comment was created from a merged conversation originally titled Canceling MLB extra innings

1

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papril14

New Member

 • 

3 Messages

I tried to get through yesterday and after 20 minutes on hold I was abruptly disconnected never talking to a person

Like

5 years ago

0

CiscoCuse

New Member

5 years ago

Since there is no MLB, why am I being billed for MLB Extra innings

Note: This comment was created from a merged conversation originally titled MLB Extra innings

0

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jdemeduc

New Member

5 years ago

You automatically charged me for MLB Extra Innings, yet the season has been pushed back due to COVID-19. I was thinking of cancelling before the season started, not sure if I can afford the expense. I can't cancel online and your call center is overwhelmed. What's the point of having a website where you can only add programs, but not cancel programs. I know you like to get people on the phone so you can talk them out of cancelling. This is no way to do business. But I guess that's what you get with AT&T, a monopoly with no heart and no soul.

Note: This comment was created from a merged conversation originally titled Cancel MLB Extra Innings

2

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shannon02

ACE - Expert

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21K Messages

DTV required you to call to cancel services long before AT&T took over.

Award for Community Excellence Achiever*
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5 years ago

0

Juniper

ACE - Expert

 • 

22.8K Messages

The point is that you call and discuss with a live agent so they can find a way to minimize the loss of revenue with not as much removed, swapping to other optional services, or possible temporary discounts (in the old days).

This is how it has been for years before AT&T acquired DirecTV. AT&T is not a monopoly as they are not the only provider in existence. A business is not a person, so of course heart and "soul" doesn't apply. Simple business decision to make profit.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

BaseballLove

New Member

5 years ago

With baseball season delayed, will we be getting a reduced cost for Extra Innings?

Note: This comment was created from a merged conversation originally titled Extra Innings

1

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DIRECTVhelp

Community Support

 • 

254.9K Messages

We are here to help, @BaseballLove.

 

Thanks for reaching out to the forums team!

 

We know how important and time sensitive billing issues can be, so we encourage you to contact our voice or chat teams for expedited service.You can either call them at (8002882020) or chat. Once you select your product, just scroll down to the bottom and choose to chat live.

 

Please let us know if you have any other questions we can assist with!  

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

ejd56

Tutor

 • 

7 Messages

5 years ago

I paid for MLB package, but since there is no baseball season now with no start date planned, can you refund for MLB and I can purchase it if it gets rescheduled? It seems wrong to pay for it up front with no baseball season.

Note: This comment was created from a merged conversation originally titled MLB Package

0

0

Sforsythe

New Member

5 years ago

Are you going to suspend monthly charge for MLB since there is no baseball in April and May?
Note: This comment was created from a merged conversation originally titled MLB

1

0

shannon02

ACE - Expert

 • 

21K Messages

No.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

rthornto

New Member

 • 

2 Messages

5 years ago

Are they refunding these packages? When?

Note: This comment was created from a merged conversation originally titled MLB and NHL Add-on Package Charges 2020

3

0

Constructive

Employee

 • 

34K Messages

not unless they cancel the seasons. For now they are delaying

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

Lmcgrath3

New Member

 • 

1 Message

So what are you to do if you have been charged?

Like

5 years ago

0

rthornto

New Member

 • 

2 Messages

They should prorate season charges. Yes, cancel completely if no seasons. It's the right thing to do.

Like

5 years ago

0

lkcooper

New Member

5 years ago

Are you going to refund our monthly charge for every month their is know Baseball?

Note: This comment was created from a merged conversation originally titled MLB subscriptions

0

0

Bcvc15

New Member

 • 

1 Message

5 years ago

I own a bar in Illinois. We were charged for the MLB package and obviously there is no MLB and I was wanting it taken off my bill. We haven’t been able to rea any customer service reps through the phone.

Note: This comment was created from a merged conversation originally titled Billing

4

0

MH44

New Member

5 years ago

I recently went online to pay my Directv bill, and noticed that I am being charged for my first payment of the Directv MLB Xtra Innings Package. At a time when companies, large and small, are waiving late fees, extending due dates, and doing everything they can to help their loyal customers; I found it appalling that Directv chose the opposite route. You are fully aware that the baseball is postponed indefinitely, yet you charged all of your customers for their MLB subscriptions anyhow, probably hoping they wouldn't notice amidst all the chaos. It was a blatant money grab. I will being paying my bill minus the $45.99 charge, I suggest everyone else does the same.

Note: This comment was created from a merged conversation originally titled MLB Xtra Innings

1

0

Constructive

Employee

 • 

34K Messages

until it’s cancelled they still have to pay mlb and last I heard it was postponed 30days not indefinitely

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

Elerch

New Member

5 years ago

There is an added charge on our account (1 of 6) for MLB Extra Innings 2020. With the MLB season postponed and possibly canceled, will our account be credited for the months in which no baseball is played? Thank you.

Note: This comment was created from a merged conversation originally titled MLB Extra Innings 2020

2

0

litzdog911

ACE - Sage

 • 

46.4K Messages

MLB season has not been canceled. Only postponed. If they cancel or shorten the season, you should get a credit.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

aldoya

New Member

I have did the chat thing with them twice before they locked people out and they told me in would be taken off ,this month of corse the extra 30 bucks came out ,you should get reimbursed but that's not what i wanted at this time was to lend them money ..complete incompedence on there part ,you should be able to cancel your self with out having to call in and talk to someone you can barely understand right, they'll let you add from your account online but not subtract !

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5 years ago

0


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