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df2673

New Member

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1 Message

Thursday, March 12th, 2020 6:02 AM

MLB Extra Innings, NBA League Pass and suspended games the Coronavirus (COVID-19) pandemic

Will we be getting a partial refund on our League Pass subscriptions since at least 2 weeks of games will be suspended?

Question

 • 

Updated 

5 years ago

 • Edited

6.9K

15

0

Bluemarlin22

New Member

5 years ago

Why are we getting billed for a service that AT&T (Direct TV) can't even provide?

Note: This comment was created from a merged conversation originally titled MLB Extra Inning charges

5

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bud714

New Member

why is there no response to this question

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21.1K Messages

The season hasn't been canceled only postponed. Until then it is still billed as normal. You have to call to cancel but with call centers close and the ones that remain being under staffed wait times are 2 hours plus.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

nabukl

ACE - Professor

 • 

2.3K Messages

@bud714,
"why is there no response to this question"


Because this isn't customer service it's a public customer to customer forum.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

bud714

New Member

Since I cannot get a response on the phone and "chat" is not working . maybe someone at the ATT/DirectTV wshould be reviewing these comments and responding.

RIGHT ????

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5 years ago

0

mcag2000

New Member

Agreed! Besides if the season is postponed so should the billing!

Like

5 years ago

0

papril14

New Member

 • 

3 Messages

5 years ago

I have the MLB which has taken 1 of 6 installments in past month bill. Where we have no baseball why are our installments not being put on hold until it returns? It is unfair to charge folks for a service we aren't getting not to mention the fact that many are out of work and can't afford the bills.

1

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Juniper

ACE - Expert

 • 

22.9K Messages

Their system is not designed to delay installments. It charges at the same time as directed by MLB.

As of right now:

NBA, NHL and MLS games are suspended for 30 days, but their seasons have not been officially canceled. AT&T is monitoring the situation and will consider refunds or credits when/if appropriate.

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

So the time to opt out has been extended. But paying is as normal. This is the status until any further updates from the leagues.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

tmbg99

New Member

5 years ago

Hello - I am being charged for MLB extra innings but there are no games being played right now. Is there a plan to credit peoples accounts?
Note: This comment was created from a merged conversation originally titled mlb extra innings

0

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avisg99

Tutor

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5 Messages

5 years ago

Since it is impossible to get someone on the phone, and we have to get ahold of someone by phone to cancel by April 2, can you please update us on what is happening with the charges with our MLB subscription?

2

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shannon02

ACE - Expert

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21.1K Messages

Until games are cancel MLB will not offer any refunds so billing will continue. AFAIK until MLB sets a date to resume you can cancel.

Award for Community Excellence Achiever*
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5 years ago

0

avisg99

Tutor

 • 

5 Messages

It clearly states on the statement that you can cancel your automatic MLB subscription before April 2. That is what I am referring to. You can't get ahold of anyone to do that.

Like

5 years ago

0

Cmrcoach

New Member

 • 

2 Messages

5 years ago

why are classic games on fox stations beîng blacked out?

0

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Cmrcoach

New Member

 • 

2 Messages

5 years ago

Why are classic games on fox stations being blacked out?

0

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gfranklin99

New Member

5 years ago

Why should I pay for MLB Extra Innings since there are no games?

Note: This comment was created from a merged conversation originally titled MLB Extra Innings

0

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Kmickle

New Member

5 years ago

What is DirecTV doing about those who are paying for MLB Insider when there is no baseball?
Will we be credited for charges in March?
Will we just get a credit each month or do we need to cancel this until baseball season actually starts due to COVID19?
I tried calling but on hold forever!
Note: This comment was created from a merged conversation originally titled MLB Insider

1

0

Constructive

Employee

 • 

34K Messages

They are actively monitoring developments with the suspension of the MLB & NBA seasons and will proactively communicate with MLB Extra Innings subscribers and NBA League Pass subscribers regarding potential refunds/credits as events develop.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

csgillham

New Member

5 years ago

As all sports are NULL and VOID these days, I would hope DIRECTV would give us a refund for all who get charged for "sports packages" .

Note: This comment was created from a merged conversation originally titled Refund/credit for NO sports coverages due to COVID

0

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Necey80

New Member

5 years ago

I wanted to know if Directv is going to apply paid sports packages to our account for next year's season being that we don't have any sports this year and can't watch them
Note: This comment was created from a merged conversation originally titled No sports to watch

2

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shannon02

ACE - Expert

 • 

21.1K Messages

Nope, If and when any games get canceled then the sports will start refunds

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

Juniper

ACE - Expert

 • 

22.9K Messages

At the moment sports are delayed, not canceled. So no changes to billing or getting free for next year.

IF seasons are canceled, then you get a refund for the current year, not free for next year. If the seasons are shortened, then adjustments would be likely. But will not no for sure until that happens.

NBA, NHL and MLS games are suspended for 30 days, but their seasons have not been officially canceled. AT&T is monitoring the situation and will consider refunds or credits when/if appropriate.

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

vmamunity

New Member

5 years ago

In light of having to watch reruns instead of the Masters, NCAA Tourney, NBA,etc during the Pandemic, there should be a dramatic reduction in my DIRECTV charge until normal programming is reinstated. My other interest, News, is now 90% regurgitation of Pandemic facts, not "news" or updates. Every other facet of life has been affected and people & companies are making some painful adjustments, why hasn't AT&T/DirecTV followed suit? We are not getting what we're paying for by a long shot!

Note: This comment was created from a merged conversation originally titled Sports programming has been reduced to reruns which is my main interest.

0

0

KShurot

New Member

 • 

1 Message

5 years ago

Will someone remove charges from baseball package being that the season has been cancelled.

Note: This comment was created from a merged conversation originally titled Baseball Package

3

0

lulabell49

New Member

I feel ya. I am on hold, once again, to have these charges removed. Second time I have tried! The first time I tried to call, I gave up after being on hold for 3 hours! Seriously. I wish there was a way to cancel premium channels online.

Like

5 years ago

0

Constructive

Employee

 • 

34K Messages

postponed not cancelled last i heard

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

sandblaster

ACE - Expert

 • 

2K Messages

The season has not been cancelled yet. If you don't want to pay now, you need to call and cancel. You can always re-add when and if the season starts. Once they officially cancel or shorten the season or whatever they are going to do, I'm sure appropriate credits will be issued then for those that don't cancel.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

KShurot

New Member

 • 

1 Message

5 years ago

The baseball season has been confirmed as cancelled. When will charges be removed?

1

0

Juniper

ACE - Expert

 • 

22.9K Messages

@KShurot

Baseball season is not canceled. They have only canceled the London Series, between Cardinals and Cubs, for June 13 and 14 at this time.

So if/when MLB would actually cancel the entire season, then a reversal of installments would occur. Until then, billing as normal until further direction from MLB.

(edited)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

richmcintyre53

New Member

 • 

3 Messages

5 years ago

I am getting charged for a service (MLB Extra Innings) that is unavailable. WHY?

I am not paying this charge.....

RM

Note: This comment was created from a merged conversation originally titled Why am I getting charged for MLB Extra Innings when there is no baseball?

1

0

Juniper

ACE - Expert

 • 

22.9K Messages

NBA, NHL and MLS games are suspended for 30 days, but their seasons have not been officially canceled. AT&T is monitoring the situation and will consider refunds or credits when/if appropriate.

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

So if you don't want to pay the charge you have to call DirecTV to opt out. Only if the actual season is canceled by MLB will they do anything automatically. An individual series (i.e. London Series for Cardinals and Cubs) being canceled, does not currently change billing.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

richmcintyre53

New Member

 • 

3 Messages

Hysterical.

I was on hold for Direct TV for 90 minutes and never got through.

What else do you suggest

Rich (edited per community guidelines)

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21.1K Messages

COVID-19 has closed call centers and remaining one are under staffed causing excessive hold times.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

ninotchka

New Member

5 years ago

No baseball - but we're being billed $30.50 per month x 6. Tried to call, held on for nearly an hour and then was booted off due to "circumstances beyond our control".

Has anyone else called about this cash grab?

Thanks

Note: This comment was created from a merged conversation originally titled MLB Extra Innings

3

0

theatlantagroup

New Member

Just submitted the exact same question to the 'forum.' Definitely deserves a follow up with Customer Service Rep?

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21.1K Messages

MLB hasn't canceled any games so billing continues.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

shannon02

ACE - Expert

 • 

21.1K Messages

DTV/AT&T will not contact you, you have to call them.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0


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