4 Messages
Nexstar: DirecTV has made no effect to resolve
This hold out has been going on for over 2 months now with no end in sight. Local channels are pretty much gone and I have to use my streaming services to watch the most basic things, such as market area NFL games. Meanwhile however, the billing surely hasn't went down rather up, after 13 years of loyal service but that's a story for another day ( including billing for channels I didn't request, extended contracts from "free offers" for premium channels, lying at about partnership with Frontier Internet etc). I just now found out about the refund for Nexstar and was informed by customer service I was supposed to get that back in July, wasn't applied until I just called though it was memoed to be applied automatically.
Basically, I'm at the point of switching to Optimum which i already have here with their internet. Can get the same exact package at half the cost and not be sitting through all of this mess.
But, kudos to the agent for trying to help me out and informing me of what I wasn't getting. So there's a positive
shannon02
ACE - Expert
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21.1K Messages
2 years ago
So are you going to change providers again when it is their turn with Nexstar? Read their TOS and you will probably find the same clause as DTV "channels and programing are subject to change at anytime." What do you think causes all TV providers cost go up its those channels wanting more money to be carried.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Clockworkmike
4 Messages
2 years ago
I'll move providers as much as I feel will be necessary,honestly. Just like them, I'm in this for me and the cheapest cost. See how that works both ways? If DirecTv isn't helping the customers, can't say I have much desire to stay loyal to them either
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
Most of your points are fair and understandable. However you say DirecTV isn't helping the customer. How is Nexstar helping you?
TV providers (DirecTV and otherwise) can only minimize the costs increases. The network owners still succeed in their rate hikes. The TV provider's costs go up than so do our bills to help offset as they cannot absorb the entirety of it. Simple economics there.
So it would be more loyal to the customer to accept the rate hike which increases our bills that much more? Some may be that desperate for their locals (which are free over the regular airways instead), but I am not.
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Clockworkmike
4 Messages
2 years ago
@Juniper here's the scoop on free air in my area: doesn't exist. I live in a very mountainous region, to where the nearest station is less than 4 miles away but I can barely receive its transmission due to the terrain. Next station is probably 15 miles away and doesn't come in, period. So we are relegated to either Satellite or Cable ( the cable company is one of 2 internet providers nearby)
Historically speaking, I despised the local cable company but, it's changed hands and names at least 3 times since I was last a customer. Today, it's Optimum and I have heard nothing but good from family who have them and pay half of what I do, while receiving twice as much. As it stands, I'm at about $110 a month with DirecTv using a VERY basic package. It's actually $170 a month but since I last complained about the bill, I got a $60 credit for long term loyalty but I have to call every September to retain that. The package has still gone up because in the past 3 years it was $80 a month.
But to answer the Nexstar question? Let me ask that with a question actually: how does Optimum , Cox , Shentel, Dish etc afford it?
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
Dish has been in a dispute with Nexstar since Jan. and no longer carries RSN. Disney and Spectrum are also in a dispute. The same as DTV minimize the cost increase.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
I respect that a regular antenna doesn't work for all. That makes these situations that much more annoying. Wish we could al-a-carte locals in from elsewhere, or perhaps just the feed straight from the network (so the shows, but without anything local specific), but that is not allowed per Federal regulations as won by the local affiliate stations.
I would not rely on that $60 discount. Plan for it to end and not be available again. Discounts aren't straight up renewable, they just go over what discounts are available when you call in and ask. And their CEO has pulled back discounts per examples like yours where too much has been given out. So people are starting to see bills reflecting what the actual cost is as DirecTV cannot continue to absorb what the consumer cannot afford.
At $170 I highly doubt you have a low ("basic") package. I would double check that as they have Family, Select, Entertainment, Choice, Xtra (or Preferred Xtra), Ultimate, Premier. Verify the channels you watch and see if a lower costing one is a better fit. All packages include the same access to locals. DirecTV Packages & Channel Lineup
Dish is in their current dispute with Nexstar as well. Negotiations between TV providers and the channel owners don't necessarily happen at the same time, though in this case those two did overlap. So right now is DirecTV's and Dish Network's turn. Local affiliates have been pulling the feed more often in recent years, so it appears it will just keep getting worse (with all providers) until there is a change in the industry/updated Federal regulations on those local stations.
TV providers afford by raising our bills accordingly. Remember the annual price adjustment takes into account all negotiations that have completed so far. How much more are you willing to pay just for Nexstar owned channels? That will have a different answer from each viewer.
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For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Clockworkmike
4 Messages
2 years ago
@Juniper fair enough, but like I said, as rude and selfish as this sounds? I'm in this for me and only me. I'm not after the greater good of DirecTV subscribers nor the company themselves. If anyone wants to be a cheerleader for them and remain unwaivering loyal, that's their right entirely. But I'm like a dog: I'm loyal as long as you feed me. When the meals comes up short, I'll hit the street. That's where we are here with DirecTV and any of these disputes because lets face it: Nexstar is just ONE of many they've had including the one against Viacom that went on far longer than it should've. And the last I checked? Viacom isn't some small areal market group rather a major player in the game. So this proves this isn't anything new and when we add up the fact like you said, that DirecTv is willing to start suspending discounts for long term customers to increase their profits: then I think it's pretty it's clear who is the problem here, no?
If it's come to a point where broadcasting is just not profitable for them any longer, then fold.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
Yes we are all in this for ourselves, including the TV providers and channel owners. As much as I would like a better situation for the "greater good", in the end the highest priority is my own which is why I side against Nexstar's higher rates.
No cheerleader here and I don't have the blind loyalty that is implied. Simply put, Nexstar getting what they want goes against what works for me. Wouldn't matter what TV provider I have.
Yes Dogs go by instinct and what is directly in front them. But as human beings we can see a larger picture. If that larger picture doesn't matter for someone, fair enough.
Viacom was one of the worst. They own the Nickelodeon channels so were banking on taking people's babysitters away. They tried it again a 2nd time but that one resolved a bit quicker. Even AMC used the scare tactic with that same scrawl message across the screen when they might have pulled in the middle of The Walking Dead's very popular season at the time. Don't think it actually pulled, but they did upset the consumer base at the time.
Be it Nexstar, AMC, Viacom, Tegna, Mission, etc. it all comes down to carriage negotiations that revolve around cost. Channel owners want to raise their revenue, TV providers want to mitigate that. Neither side is directly on behalf of the customer, but balking against rate hikes should work in our favor in the long run. Then there are those who don't care how much more they have to pay as long as they have their locals, a view I just cannot get behind.
The pullback of discounts is more about not losing money. When you have discounts around the cost of a base package or higher, that is too much. A business must remain profitable. They are not a charity. A discount should be a temporary perk, nice to have when available but never relied on. The harsh reality is that if someone cannot afford a service without discounts, they cannot afford it and it is their financial responsibility to make the right choice. It is not just costs raising for the customer, but the business as well which is why our costs have gone up over the years. It is not just on one side.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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tcort1234
2 Messages
2 years ago
We were in the same boat with DirectTV and Nextstar. We switched to YouTubeTV and get all local stations and basically everything we were getting from Direct for 30% of what we had paid. We are extremely happy.
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
@tcort1234
At least until YouTube goes through the same contract negotiation issue.
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Tiger593
ACE - New Member
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1.6K Messages
2 years ago
@tcort1234 If you are so happy with your new service why are you trolling around in the Directv Forum then. You just wait you may have all your locals now but wait for their next negotations and see what happens.
I AM NOT an employee of Directv I am a customer just like you. This is a public customer-to-customer forum.
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Jerseyboy02
1 Message
2 years ago
Funny Nexstar in New York QVC is on but not PIX11.
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
QVC and all shopping channels pay the providers to be carried.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jam40jeff
2 Messages
2 years ago
Re: the comment about "Nexstar not helping customers either." The OP is a DirecTV customer, not a Nextstar customer. The bill comes from DirecTV. DirecTV is a customer of Nexstar. If they can't work out a deal with them, that means that they are actually paying ZERO in carriage fees for their channels. This translates to a cost savings to DirecTV, and in turn a lower level of service to DirecTV's customers who lost Nexstar channels. Thus, DirecTV should be lowering the bills of those customers to pass on their own cost savings, compensating for the customers' loss of service. Do they do that? Of course not. Rather, they simply bank the extra profit and hope too many of those customers don't leave.
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shannon02
ACE - Expert
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21.1K Messages
2 years ago
While you are correct, how long is Nextstar going to lose money and agree to the middle ground between the DTV offer and Nexstar's asking price and then DTV starts paying more for it. DTV is a satellite TV service so long as they are providing one channel there is no lose of service.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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