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J

New Member

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5 Messages

Fri, Aug 13, 2021 5:14 PM

NFL Sunday Ticket Login Issues

I am not able to access the NFL Sunday Ticket with any of the login credentials I have! I have tried to reset my user ID as well as the password, but I keep getting routed to the AT&T page. I also tried logging into the NFL Sunday Ticket app but it says I don't have the right credentials. 

sandblaster

ACE - Expert

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1.3K Messages

4 m ago

I’m pretty sure it’s because it’s too soon. Sunday Ticket doesn’t start until just before the first game.

New Member

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5 Messages

4 m ago

I hope you are right #sandblaster because they have already started to charge me for a service I can't even log into yet! The service is also not listed in my account information anywhere on AT&T because we purchased the NFLSUNDAYTICKET.TV TO GO and we do not have Direct TV. 

New Member

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2 Messages

3 m ago

I have experienced the same exact thing. What is going on? I’ve been on phone with their IT with no luck.

New Member

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5 Messages

3 m ago

**Possible Fix**

So I was able to get a hold of a customer service rep named George who was beyond helpful!!!! 

I am not sure if your problem is the same as mine, but my issue ended up being that I was using the same email address to log into both my AT&T portal and for the NFL Sunday Ticket. 

Once I changed my email address on my AT&T account I was able to successfully log into the Sunday Ticket! 

I hope this helps others and again Kudos to George!!

New Member

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2 Messages

3 m ago

Thanks for the update and it makes since the streaming fast is separated from Att main account seems like they would combine user id to simplify troubleshooting 

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hello @Jwilkie66 thanks for reaching out!

We are aware of the login issues with NFL Sunday Ticket TV and we are working to get it fixed as soon as possible!

Thanks for your patience.

Alison, DIRECTV Community Specialist

New Member

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2 Messages

3 m ago

@DIRECTVhelp is this issue going to be fixed by Sunday 9/12?  I'm having the same issue.

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hi @Kevrol, thanks for bringing this to our attention.

I want to inform you that our NFL Sunday ticket team is already working on the app and it will be working for you as soon as possible.

Also, please verify the latest version of NFL app is installed in all the devices, we can get this version by uninstalling and installing the app again.

Then, let us Know how it goes!

John, DIRECTV Community Specialist

New Member

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5 Messages

3 m ago

@DIRECTVhelp It's hard to tell if we have the correct version of the app when nothing much happens after logging into the app. Can you please explain what we should be seeing after logging in so we can determine BEFORE the first games if we are good to go or not??? 

There's nothing more frustrating than to think you are good to go only to find out that the app isn't working at kickoff!! 

Thanks,

Jeni

New Member

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2 Messages

3 m ago

@DIRECTVhelp Same issue here - signed up today and can get on the account overview page via browser no problem, but the app says it doesn't know my  login info , talked to customer service who assured me its happening for everyone , but then I watched my co worker sign into his app with no problem - is this a new user issue? 

Contributor

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4 Messages

3 m ago

same issue and hopefully they will have a fix soon

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hi @wrw1230, thanks for reaching out.


Verify the latest version of NFL app is installed in all the devices, we can get this version by uninstalling and installing the app again, once done, sign in again.


Let us know how it goes.


Katherine, DIRECTV Community Specialist

New Member

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1 Message

3 m ago

Same issue. Card has been charged. Can’t login. I have the latest version of the app. Please help. 

New Member

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1 Message

3 m ago

I just tried and I still cannot login either

New Member

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1 Message

3 m ago

@DIRECTVhelp  I can’t login either. Now I’m locked out of my account!!!!!


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