New Member
Now I am having trouble with my Direct TV
I don't know why they give you a 800-531-5000 to call if you have an error code 771, because it's not for Direct TV problems. The Direct TV number for customer service is 888-388-4249. I am so tired of getting a run around from them. If it's not the Internet it's the Direct TV of theirs. I am so done with them.
shannon02
ACE - Expert
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21K Messages
4 years ago
Because that is the DTV direct number to call to avoid the AT&T transfer marry go round.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
That 5000 number IS the DirecTV (not Direct TV) number. Hasn't changed in decades. There is also the AT&T number (not that second number you posted) as they are the new owners of DirecTV. But it is still suggested to call the normal number as transfers between the two do not have a good track record.
However that post does nothing to resolve any issue. If you were to post full details of your problem then perhaps other users could help find a fix.
What are the models of your boxes?
Do they each have the error or just certain ones?
Besides error 771 do you have any other errors or symptoms?
What troubleshooting (if any) have you tried? (be specific please).
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Oh wait, this is a duplicate thread. Instead of creating multiple threads for the same issue, stick to one and provide the details. Otherwise any help you might get is lost among all the different threads.
Now I am having trouble with my Direct TV | AT&T Community Forums (att.com)
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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