20 Messages
Problems recording a Directv Streaming program to the online DVR
Have had Directv Premier (satellite) at this address for almost 2 decades, with two receivers (H20-100(no DVR!!!) & H24-200) and dealt with the weather blackouts Recently replaced a TV with one that has the Google TV system in it, so decided to try Streaming. Downloaded the app and logged in and all is good. Now the issue, was trying to record a program, to Directv's online DVR, when in streaming mode (from the app on the TV) and the system says, it is attempting to contact the H20-100 receiver, to set it up. No DVR in it, so its not going to work. Have clicked Options, during the program record set up, to select a different recording "site" and get a blank list. My account knows the two receivers and hopefully, that they do not have a DVR AND shouldn't I automatically have access to my 20hr supply of online DVR recording, from Directv Streaming? Going to My Library, in the app, MY RECORDING, Find you recordings here is empty.
So how do I set up the Directv Streaming, to record to to my online DVR?
Accepted Solution
Juniper
ACE - Expert
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22.9K Messages
11 months ago
Satellite service has 'some' streaming perks. Uses physical DVRs.
The other is streaming-only. This uses cloud (online) DVR.
DVR options cannot be mixed, swapped, etc. They are separate. Yes the streaming-only service has caused a lot of debate and confusion.
(edited)
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
11 months ago
Moving to DirecTV forum.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Mey
20 Messages
11 months ago
bcbsncjlj, why was this moved? If I have issues with content and functions, coming over the Internet, is that NOT Streaming?
Is not the Directv Forums for those, that have issues with satellite received content?
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shannon02
ACE - Expert
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21K Messages
11 months ago
You are streaming DTV sat channels to the DTV app not streaming using the DTV via internet AKA DTV streaming service.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Mey
20 Messages
11 months ago
Shannon02, there may be a subtle distinction here.
Does Directv have a Stream service, that they stream specific shows to be watched, on demand (Directv Stream) and they ALSO stream (almost) everything they send up to their satellites (doesnt have a name)?
If yes, is only the first case, able to be recorded to the "online DVR" and not the second case?
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litzdog911
ACE - Sage
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46.4K Messages
11 months ago
That's right. DirecTV Satellite and DirecTV Stream are two different services, even though they have the same app. Only DirecTV Stream can save recordings to the cloud. DirecTV Satellite should allow you to set up recordings to your DVR using the App.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21K Messages
11 months ago
DTV sat service provides satellite channels with access to On Demand and some channels that can be streamed to the app. Not having DTV via the internet AKA DTV streaming I have no idea what they can provide all I know is having one doesn't get you access to the other.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Mey
20 Messages
11 months ago
Ok, just posted on the my other thread (sorry about this), talking and asking about this distinction. I DID NOT KNOW THIS. Apologies.
And, has Directv ever posted anything, anywhere about they would be offering these two "services" and what each would allow? All I see is STREAM, which I figured was "satellite programming and on-demand, via the Net", which was what I was using.
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bcbsncjlj
ACE - Expert
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6.4K Messages
11 months ago
DirecTV Stream is like YouTube TV, etc. Yes, all over the place there are details. Like I posted, check out the 2 services on their websites. DirecTV Stream has existed for over 6-8 years. Their do not press much for the stream service because they can make more money with the DirecTV service with fees and contracts.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21K Messages
11 months ago
When AT&T bought DTV years ago they started their streaming service DTV Now IIRC that became DTV via internet AKA DTV streaming that has always been a separate service. AT&T then sold off 30% of DTV and the new partners took over both services.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Mey
20 Messages
11 months ago
Directv seems to be pressing much more, with their "streaming" service, as I constantly see ads for it and reports about satellite and cable TV subscriber numbers are dropping.
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bcbsncjlj
ACE - Expert
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6.4K Messages
11 months ago
You got it!
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
11 months ago
The naming causes confusion. There are two completely separate services.
DirecTV - This is by satellite. There is NO online DVR. You would need an HR model for DVR (i.e. HR24).
DIRECTV STREAM - This is a streaming-only service. Think along the lines of Hulu, Netflix, etc. but with TV channels. It has a cloud (online) based DVR.
As they are separate providers there is no way to connect the two, even for DVR purposes.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Mey
20 Messages
11 months ago
Juniper, some have said, there are three modes of watching Directv, satellite, Stream (separate account?) and Internet (???).
I also have a thread going, about missing channels on the non-satellite provided "service" here.
So, using my existing Directv account, and a Google TV loaded TV or separate device (Shield TV), using the Directv app, is that just STREAM?
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bcbsncjlj
ACE - Expert
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6.4K Messages
11 months ago
Depends on what service you subscribed to? You are bound by the service you subscribe and which option you selected.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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