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Wednesday, April 15th, 2020 10:50 PM

Quote Barack obama

Why does closed captioning insert “quote Barack Obama” into all program captioning?

ACE - Expert

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21K Messages

5 years ago

You have to ask the channels that as DTV only sends you what they get.

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@shannon02 it’s on all the channels

ACE - Expert

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22.9K Messages

Is actually all the channels? If not, then that may be a broadcast side issue. But if all the channels, which is not experienced by everyone though there are other recent posts with something similar, it might be an issue with a software update on certain boxes. What are the models of the ones with the issue?

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ACE - Expert

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21K Messages

5 years ago

Try a red button reset as my mom hasn't said anything to me about seeing it.

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ACE - Sage

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46.4K Messages

5 years ago

There have been other posts about this over the past couple of weeks.

What channel(s) have this CC text?

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

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3 Messages

@litzdog911

It is all live programs on all channels- e.g. news broadcasts, live sports events. It is not on movies or pre-recorded shows. Since it is every network I suspect it is provider ( in my case DirecTV) or a hacked smart TV ( mine is Samsung). I now have additional words to “quote Barack Obama- Baldwin- and System”

New Member

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3 Messages

The “QUOTING BARACK OBAMA”, “BALDWIN” and “SYSTEM” words appear every 7 lines and appear to be replacing the intended words.

I can send screen shots if it would be helpful.

ACE - Sage

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46.4K Messages

@mikeengler Yes, please upload photos.

What DVR/Receiver model numbers do you have? Do they all do this?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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3 Messages

I took some photos but not sure how to upload them on a post. Can I email or text them?

Only one receiver and it is an older model no. HR24-200

Thanks.

ACE - Expert

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22.9K Messages

HR24 is the last regular HDDVR. It is a perfectly fine model, and can work with Genie setups.

It does use the prior generation graphical user interface (GUI) software.

To upload a picture, below the text box on the right is a little box that is a mountain/couple hills with a sun, their icon for uploading images to the post.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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21K Messages

5 years ago

There is a picture icon and video icon below the B I U S

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

The "QUOTING BARACK OBAMA" line is usually shortened depending on how many characters were intended in the line- my theory. The same is true for the "SYSTEM" line and the "BALDWIN ANN----- lines. All three lines repeat every seventh line.

ACE - Expert

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22.9K Messages

Press Info, go to the right where it says CC and make sure set to off. Then see if it continues.

I suggest this as the two CC/subtitle options show the text on the bottom of the screen (verified by my HR24 and HR44). So want to verify if it is an issue with the TV's own built-in CC option.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

yes I tried this and it didn’t work. I’m going to try reset. I haven’t done it yet because I don’t think of it til

We turn on the set in The evening. It takes so long to come back on that we just don’t do it.

New Member

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3 Messages

Juniper-

Using the DirectTV remote under INFO and CC I tried all three options, OFF, Direct TV Subtitles, and OFF. When OFF nothing appeared on the screen, and when using the other two the captions were on but had the offensive substituted phrases.- only difference was that one had a yellow font and the other white.

The captions move around on the screen so they don't overlap graphics from the program, as when there are opening and closing credits or ads on.

ACE - Expert

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22.9K Messages

Definitely try the red button reset. If that doesn't work, then I would unplug the power cord for up to a minute. The power cycle clears some additional residual memory, including guide data, which might find what is stuck with the CC info. Now if you do the power cycle, the guide info will download again from the satellite and should be fully populated within 24 hours.

Just make sure the coax is finger tight first before doing a reset or full power cycle. That way no info is lost when it reacquires it.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.


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