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Contributor

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23 Messages

Monday, September 2nd, 2024 1:32 PM

Want to disconnect service now that ESPN, Disney and ABC are gone.

Want to disconnect service now that ESPN, Disney and ABC are gone.

I am unable to get anyone on the phone or online to speak with directly about this. DirecTV has gone straight down the tubes and continues to hemorrhage customers every quarter to the tune of hundreds of thousands.

There are better services for MUCH less money.

5 Messages

8 months ago

Unfortunately, that is correct. It (Edited per community guidelines), but it is how it is done, much to most folks dismay. This is how the TV providers make money 

(edited)

13 Messages

8 months ago

Dear Juniper defender of Directv:   You must realize that the "few channels that are missing" are by far overweighted in watch-time in my household and I would bet in the entire country. To me, its a 50% credit due, regardless of the 100 plus ridiculous channels Directv is offering. Directv packaged-up the deals to sell to customers, and the $20 dollar credit is an insult. As you know the entire country has been transitioning to other services that are cheaper and designed for whatever they want to watch. This fiasco will become a turning point in Directv's future existence. I've had this service for over 20 years and the reason I haven't explored other services is because what we have is easy, and exploring other avenues is bothersome. That's it. Now we have SEC football, ESPN network, Disney network and US Open blacked out, and the list goes on. If the product is worth more to Disney, then so be it. Directv will pass that on to the customers one way or the other.  This customer isn't going to wait much longer. If Directv settles and moves the increase to the customer, the customer will weigh the increase how they see fit, and will either stay or leave Directv.

13 Messages

8 months ago

Directv will hold out as long as their customers are not cancelling. There is going to be a tipping point, and unfortunately, the customers

that cancel will be the sacrificial lambs that will make Directv agree to terms. 

Note: This comment was created from a merged conversation originally titled How long will Directv hold out in their contract dispute?

13 Messages

This customer isn't waiting 2 more weeks

6 Messages

8 months ago

Yes, Disney and ESPN are gone, you people are forgetting that ABC is also gone.  ABC is a local channel.  Funny thing is that they tell you to go get the ABC app.  Well the ABC app is no longer available after Sept 23rd '24.  

Also FOX, another local channel is also gone (has been gone for 18 months, and is no longer even in the guide lineup).  2 of the 4 local channels are now GONE!!!

What's next?.... NBC and CBS?

I'm getting ready to dump DTV altogether, and go back to my more costly Xfinity.  At least that way, I know, I'll get what I pay for.

You can't blame all this entirely on Disney or Fox,  DTV and AT&T are also to blame.  How long does it really take to negotiate a new contract?  You'd think that a few extra dollars a month charging customers for programming is cheaper than all the credits they are having to pay out.  

Note: This comment was created from a merged conversation originally titled It seems some don't see the bigger picture

ACE - Expert

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23K Messages

Check www.directvpromise.com for status of carriage negotiations/disputes. Yes Disney being so large has affiliation with many channels associated under their umbrella.

Fox gone for 18 months, I suspect that affiliate is owned by Mission (or a company they are affiliated with). If that is the case, that is a special situation. Owners of local affiliates have a limit (to avoid monopolies I understand), but Mission has partnerships with other local affiliate owners to get around those rules allowing them to affect more channels than was reasonably intended. Though the owner cannot be forced to return the channel, I do hope they make headway in closing the loopholes that Mission has taken advantage of.

Negotiation is between DirecTV and Disney. Blame is not put entirely on one or the other. Since higher rates paid to Disney means a higher bill to us, and they are using us customers as leverage by doing so at a critical time for sports fans, that is why for me the scales tilt against Disney.

One-time credit vs how much they have to pay over a multi-year deal with Disney wouldn't equate to just a few extra dollars. And of course that is only for those that choose to take advantage of that credit (since it is not automatically given). And as mentioned, that extra cost is covered by further increasing our bills. They don't have infinite money to throw away. Their costs go up then eventually so do our bills, simple economics.

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6 Messages

You must think I don't understand how economics work.  However, you did not address the fact about losing local programming.  There are some people in this world that live too far away to use a antenna to get local programming, that's why they use DTV and other providers.  The simple fact is that if they have to shell out more money for credits to dissatisfied customers, such as myself and MANY others, then eventually they will get the hint.

If things get to expensive for people to afford then more people will either choose to cut that out of their budgets, or not get it at all as an alternative.

Eventually when things start getting more expensive, and there is less sign up or dropping of services, company's see that and reverse course.  Especially when advertisers see that they are not getting the audience they once had.

The majority of programming is paid for by advertising. 

You can only have so much money to operate, and then you have to make a decision when your stock prices start to drop and advertising is impacted.

2 Messages

Is fox not available with streaming DTV? I have DTV and still have fox. 

6 Messages

Mine has been gone since we signed up for DTV in late January.  Apparently it has been dropped now for 18 months and that's according to customer service 

Community Support

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255.1K Messages

Hello @JandKL. Unfortunately, White Knight Broadcasting stations have remained unavailable to our customers since October 2022 despite our ongoing efforts to work with them. We know it's frustrating. We look forward to future talks to bring them back on terms that make sense for our customers. Kharl, DIRECTV Community Specialist

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3 Messages

8 months ago

Solution:  DTV, take the hit, regain the channels and pass the cost on to the consumer.  Put on the bill the price increase is from Disney so the consumer knows where the blame lies.  Holding out too long for a better deal will spell disaster for DTV

3 Messages

8 months ago

@bcbsncjlj     I disagree.  If this dispute goes on for the next few weeks, DTV will see a dramatic reduction in their customer base.  It may then be too late for DTV to recover.

ACE - Expert

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6.4K Messages

8 months ago

They lose a few subscribers but they will recover in the end

 Then when the next streaming service gets hit with Disney, they will pick up subscribers. It's always been like this and will continue

ACE - Expert

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6.4K Messages

8 months ago

No one can view your account. Man, this is just a community forum of subscribers and users. Like others in the past, you will be back eventually.

2 Messages

8 months ago

Will be cancelling real soon if Disney/ESPN not back with Direct Tv. I don’t care who is to blame. Get a deal done. 

2 Messages

8 months ago

Just received a “Keep up to date on Sports” email from Direct Tv. Ironic how they don’t even have ESPN. If not settled real soon, I’m cancelling so I can go to a source with ESPN. Need it for college football. I don’t care who to blame. Get a deal done. 

1 Message

8 months ago

I'm hopefull this will be resolved soon, if not I have No issue with changing Provider Soon..

ACE - Expert

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6.4K Messages

8 months ago

I, like all ACES, are not employees. Only the moderators are employed. We all just need to chill out and let the negotiation finish. Meantime, everyone should take the YTTV free 21-day free trial offer and enjoy the content

ACE - Expert

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21.1K Messages

8 months ago

Bye then.

All TV providers collect anonymous viewer data so no one knows where yours is.  DTV doesn't know or cares what you watch.

2 Messages

8 months ago

I came on here to ask a couple of questions but I see that some ACE Experts talking down to people. Guess I'll have to find a better place to ask. 

ACE - Expert

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6.4K Messages

8 months ago

Ask?


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