We need to switch our local channels to our current address.

The policy regarding changing service address has change.

Because of too many people having boxes at two locations at the same time (both active) on the same account, this violated the Terms of Service and Federal regulations. This is because the physical address not only determines your locals, but what sport team market you are in and the taxes you pay. So now the address is only supposed to be changed for an actual Movers order.

Hopefully they are giving exception to return the address to the last legitimate one as shown by the original install or last Movers order.

Many call centers are closed because of Covid-19. One more state joined that today. It is not simply an excuse but they are greatly low staffed. And the amount of people calling in is not reduced. Supposedly they are looking into any work from home solution, but that still will not meet the demand of those calling in. I would be very uncomfortable with them accessing personal information from their unsecure home internet, with kids, pets, roommates, etc. running around the place. Work from home is nice in theory, but it must be properly setup. With the home I plan for, I will have my own personal space, an office/study, that will be useful for situations like this.

Actually the agents do not work from home when they must interact with customers (though that could change). https://about.att.com/pages/COVID-19.html

Work From Home Policy

Updated March 13, 2020

Employees who are in jobs that can be done from home should do so until further notice.

Our offices will remain open for employees who need to work onsite, but we ask that employees take the necessary preventative measures to help limit the spread of COVID-19, such as social distancing and preventative personal hygiene.

For employees whose jobs cannot be done from home, including those who serve and interact with our customers, we are taking additional safeguards and implementing new procedures and policies to help protect the health and safety of our workforce.

DirecTV closes at Midnight Eastern Time every day of the week. However the AT&T side has more traditional business hours. Though I wouldn't be surprised if hours get adjusted with the low staffing.