New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Account
Learn how to manage your Satellite account.
1.4K
All
Question
Closed
Out of Town Streaming
I am in Ann Arbor, MI. trying to stream Detroit Tigers and am told it cannot find my receiver. I can get other channels.
Question
43
1
0
Make Paying Your DIRECTV Satellite Bill Easier
We recommend setting up Auto-Pay! Go here and set it up today.
Question
31
0
0
A 2 year contract add to my account because your equipment failed
I have been with directTV for almost over 10 years, I signed a 2 year contract about 10 years ago, I almost cancelled last year, and then a rep called me and offered me a promotional price for a year and he said there would be no contracted time just a discounted price for a year. So I took the offe
Question
567
8
0
Texas Rangers on Direct TV satellite channel 677
I live in El Paso, TX. I am getting the Texas Rangers MLB games on Direct TV satellite channel 677. But I am not getting the Texas Rangers pregame and postgame shows. My TV screen says, "Not authorized to get this channel." I am paying for the satellite premier package and use the Genie 2 box. What'
Question
294
8
0
surveys
Does the directv perks website does surveys to get free tokens? I think I read directv customers can get free tokens doing surveys.
Question
48
1
0
App
The app hasn’t worked for a couple of months now. I’ve called several times and each time I get the same answer “WE ARE AWARE OF THE ISSUE.” Yea, right. This is very disturbing. Anyone else dealing with this?
Question
64
6
0
Promotional reward card
I just got off the phone with customer service about not receiving the promotional reward card for signing up for service. I have never received the card or an email... No information. The representative told me that an email was sent and was never redeemed and is now expired as of December. I have
Question
64
3
0
Accepted Solution
Official Solution
PPV movie showed up on my recordings
I am not sure how the PPV movie was recorded as I don't recall recording it. Can I remove it so I am not charged?
Question
1.4K
4
0
Accepted Solution
termination fee
I have been an ATT customer for close to 25 years, both for my business and for our family. I recently established a DirectTV account that we ended up needing to cancel. After an hour long chat/call with customer service to cancel the account I was informed of a early termination fee of over $400. T
Question
1.9K
7
Unable to receive login code due to phone number being for a landline. Email is grayed out now too and can't be selected.
As the title says, my phone number on file is for a landline, which cannot receive SMS. I also can no longer select the Email option, either. I was able to do the latter in the past. I also want to say that the 60 second timer is too short, especially given your notice says "it might take a few minu
Question
175
1
0

