New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-8808
All
Question
Didn’t receive return kit after canceling service
I have yet to receive my returns kit from DIRECTV. How do I obtain one or return my equipment without it?
Question
457
10
0
How to save a recording from uverse dvr to hulu on firestick
How to save a recording from uverse to hulu on firestick
Question
347
2
0
Construction for Multi-Family
I need some guidance on the requirements associated with incoming main lines for (2) multi-family buildings on one lot.
Question
387
4
0
The banner is stuck across the bottom
The banner showing movies etc. won't go away. It's stuck. this is the first time it has happened. What to do?
Question
332
2
0
Pairing an onn. Roku TV with directv remote
I have an onn. Roku TV and it is not listed as a brand option to pair with the remote. I read somewhere that if you select Insignia as the brand it will pair the TV with the remote and it did after scanning through the first code. I hope this helps.
Question
867
1
0
Mini genie powers off every 18 min
We just upgraded our DIRECTV equipment because we were having issues and were told that is what we needed to do. so now we have a new contract and still have problems. we have a genie 2 that is connected to an eero wifi extender. we only have an issue with 1 room (which is the main mini genie (with
Question
338
4
0
My remote types letters rather than station numbers
My remote types in the letter under the number rather than the station number. How do I fix this?
Question
511
1
0
Accepted Solution
pink screen/no audio
this happened in Feb'24 and now again for the past many weeks - the screen goes pink and there is no audio. Only way to solve it seems to be to power cycle the mini genie. I also changed the HDMI cable from the mini genie to the TV with a more expensive one. I just called DirecTV and they say that t
Question
678
6
0
Shared recordings
Is a saved recording on a DirecTV Gemini CK71KW-400 available to other Gemini CK71KW-400 devices for the same account on the same home network?
Question
316
1
0
Directv Equipment Upgrade
I'm wanting to upgrade my equipment to the most recent version. I would also like to use more than 3 TV's. This is the list of equipment I currently have: Genie Gen 3, Model HR54-200 4 ea Wireless Genie Mini, Model C41W-500 Wireless Video Bridge, Model WVB2R0-34 Thank you for your assistance
Question
956
3
0

