New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-11734
All
Question
Closed
No signal on one tv. Other tvs are working
I am getting a no signal on tv in my bedroom. Have rebooted tv and direct tv box. Have checked input. Nothing is working.
Question
25.2K
21
0
DirecTV box asks to be powered on for other TV apps to work
We have a Samsung Smart TV Q80BA - we have used the TV apps [youtube/mlb/hulu, etc.] for over a year without having the DirecTV box on. Lately, while using an app, the TV will randomly go to another screen where it is asking you to power on the DirecTV box. Once we do that, then the app will begin t
Question
404
3
0
Occasional Pixelation
I have whole house system and occasionally get pixelation while viewing a program, but if I rewind and watch it again, the pixelation is gone. Why is this happening and how do I eliminate the problem? Thank you. I also have a soundbar. Could that be a contributing factor?
Question
393
2
0
Wire to a Dish
How many wires are required to a dish these days? Not looking for a genie system. Multiple DVRS Thanks
Question
375
7
0
How To Configure a Wall Mounted TV
We are remodeling the house and will be moving our main TV from a traditional entertainment center to the wall above the fireplace where there will be no shelf for the DirectTV box. What are the requirements for connecting to DirectTV? Can the large box be located on the other side of the room and c
Question
533
2
0
Unable to see any options when I go to settings
I like to be able to turn closed captioning on and off for different shows. However, now when I go to menu and scroll down to settings there are no options available. Actually when I scroll down I only see options for MY Library, Sports Central and TV shows. When I scroll to Movies, Apps or Settings
Question
389
2
0
Guide button doesn’t work
My guide button doesn’t work on genie remote. I did the red test button on tower and box and it still doesn’t work
Question
1.4K
2
0
DVR Erased
All my recordings and set up future recordings are gone. I have unlimited recordings. Most recent and not 9 months old. What is the solution please?
Question
344
2
0
Genie 2 remote freezing
One of my genie remotes will cease functioning if I watch the same channel for an extended time without using the remote. When I try to change anything other than the volume and power the remote is non functional. None of the other remote keys, numbers or function, work. Have to turn the box off and
Question
392
2
0
Accepted Solution
Upgrade equipment, wireless, and expand number of concurrent viewers
Hello! I have a couple questions for you fine folks... I'm a retired computer guy so I'm technical but not very familiar with DirecTV Equipment... We are helping my parents with their situation. They have had DirecTV for over 25 years.. perhaps closer to 30. Current equipment: HR44-500 H23-600 (2) C
Question
801
8
0

