New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-11734
All
Question
Using both HDMI and Optical Audio at the same time
Currently, my DirecTv streaming box is connected via HDMI to a receiver in the den, with HDMI connecting from that receiver to the TV in the den. I'd like to use the optical audio out port from the same DirecTv box to go to second receiver in the living room so I can hear the sound from speakers in
Question
399
5
0
Pairing headphones
We recently received a replacement main receiver. Before we changed our headphones were paired but since then nothing! I’ve tried going to remote controls and looking for items to pair but there isn’t anywhere to locate them. Can you help?
Question
261
3
0
Amazon Fire TV
I have an Amazon Fire TV, but Direct TV does not list this as an acceptable choice for pairing an RC73 Remote. Direct TV doesn't know that this line of TVs exist. When will they update their software to acknowledge that Amazon makes Fire TVs? If not is there any other specific brand that I can use t
Question
569
9
0
pauised memory clears itself
I watch most of my programs on the same channel so if I pause it for 1.5 hours I can fast forward or rewind during that time. Unfortunately, a couple of times a day it will basically clear its memory and sets me back to the immediate time and I lose all of the memory of the shows I had paused and wo
Question
254
9
0
DirecTV Tailgating Setup
Does DirecTV have a satellite setup for tailgating and/or mobile use? We currently have a DirecTV account for the house, but have used Dish equipment and account for football tailgating. Would like to bundle it all together with DirecTV. Wi-fi and an app are not acceptable as the signal around the s
Question
575
1
0
Accepted Solution
Free Genie Remote
I just received an e-mail for a free Genie Remote. All I have to do is give my e-mail, phone number and account number. Is this a scam or real? Kathy Abbett
Question
1.7K
2
0
Error 615 no video signal
Have a H700-100 Genie 2 with 3 wireless mini's. been operational for 4 years no issues. nothing changed. Red flashing light on all 3 mini's. reset and rebooted everything. refresh signal, etc.... multiple calls to CS over 3 hours total. finally got them to dispatch. said it would be $99 service char
Question
375
5
0
App Library issues
We upgraded the receiver a few months ago to the Genie 2 and since then my Directv App doesn’t have the updated library of my recordings. It still shows recordings from the old receiver. The app says that the receiver is not connected to the internet but it is. Called Directv and a “ticket” was put
Question
296
5
0
HS17 -> Samsung TV problem
My Genie HS17 got a software update on 7/2. At that time, my Samsung TV stopped turning on and off correctly. One example is that when I turn it off with my Directv remote, the receiver (I think HS25) shuts off but the TV goes off and then turns back on. The remote works over RF (to receiver). I tri
Question
348
4
0

