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Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
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Question
pauised memory clears itself
I watch most of my programs on the same channel so if I pause it for 1.5 hours I can fast forward or rewind during that time. Unfortunately, a couple of times a day it will basically clear its memory and sets me back to the immediate time and I lose all of the memory of the shows I had paused and wo
Question
242
9
0
Closed
Replacement remotes cost money?
After years of normal use my remotes are starting to wear out where the buttons are non responsive! The only thing I’ve found to replace them is by paying $20 each for new ones ?
Question
1.9K
7
0
Accepted Solution
Official Solution
Closed
How can I cancel my appointment?
my phone is out for a tech to come and check my tv but would like to cancel
Question
1.4K
9
0
DirecTV Tailgating Setup
Does DirecTV have a satellite setup for tailgating and/or mobile use? We currently have a DirecTV account for the house, but have used Dish equipment and account for football tailgating. Would like to bundle it all together with DirecTV. Wi-fi and an app are not acceptable as the signal around the s
Question
526
1
0
Accepted Solution
Free Genie Remote
I just received an e-mail for a free Genie Remote. All I have to do is give my e-mail, phone number and account number. Is this a scam or real? Kathy Abbett
Question
1.6K
2
0
Error 615 no video signal
Have a H700-100 Genie 2 with 3 wireless mini's. been operational for 4 years no issues. nothing changed. Red flashing light on all 3 mini's. reset and rebooted everything. refresh signal, etc.... multiple calls to CS over 3 hours total. finally got them to dispatch. said it would be $99 service char
Question
340
5
0
Accepted Solution
Missing ODD transponders on satellite 103 (ca) and 103 (cb) and no signal but transponder 18 -22-24 on 103 (s)
This started in late fall when trying to watch certain channels like 355 CNBC picture around noon would start to pixelate The it started saying .......771 Satellite signal issue do you want to watch in low resolution. Upon checking satellite signal I find I am missing ODD transponders on satellite 1
Question
3K
20
0
App Library issues
We upgraded the receiver a few months ago to the Genie 2 and since then my Directv App doesn’t have the updated library of my recordings. It still shows recordings from the old receiver. The app says that the receiver is not connected to the internet but it is. Called Directv and a “ticket” was put
Question
273
5
0
HS17 -> Samsung TV problem
My Genie HS17 got a software update on 7/2. At that time, my Samsung TV stopped turning on and off correctly. One example is that when I turn it off with my Directv remote, the receiver (I think HS25) shuts off but the TV goes off and then turns back on. The remote works over RF (to receiver). I tri
Question
317
4
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